What’s new in Appsvio: June with ITSM solutions

When Europe is living with football and EURO 2024, we find little time for upgrading our solutions between the matches ⚽️⚽️⚽️ Keep reading to find out how our ITSM apps are evolving and what collaboration happened to us in June. 

Feature Bundle Cloud ☁️ Upgraded Request Steps to show real-time ticket stage 

The big release is ahead of us, so stay tuned 📢 Our developers are at the end of a massive update, but in the meantime, we’ve made slightly but powerful upgrades.

Copy Request Steps into other service desk projects

The request steps feature is for incident communication. When your customers submit tickets, the whens and whys appear. You can stop questions and impatience with request steps, which show where the ticket exactly is and how much is left to resolve.  

From now on, you can copy the step configuration to other service desk projects. Whenever you need to show the same ticket lifecycle, you don’t have to create request steps from scratch.

Configure statuses with JQL

We expanded configuration possibilities by replacing a drop-down field select with statuses added to the workflow with JQL. Now, you define the JQL statuses that are part of each step, which gives you more room to maneuver.

🎉 Atlassian Events with Appsvio 

Atlassian Community Event welcomed in Wroclove!

Atlassian Community Events are growing in Poland, and we also have a chapter in our beloved Wroclaw – where Appsvio is based. With Kate Pawlak as a community leader, the first meeting happened. Thanks to Kate Clavet and Aaron Geister for joining this session and giving a valuable presentation. 

The next round is already in the planning stage, so stay tuned and join the Wroclaw chapter. 🚀

ACE Glasgow

Staying on the Atlassian Community Event topic, Kate spoke during ACE Glasgow. This was a discussion panel about TEAM’24’s most intriguing announcements. Thanks to  Jak Mohammed from XLR8, and Kris Siwiec from New Verve Consulting for the talk! 

Co-hosted webinar with Atlassian and Deiser 

We joined forces with other Jira Service Management experts and the creators themselves! We organized a webinar with Atlassian and Deiser.

Kate, Claudia, Gaspar, and Fede discussed boosting productivity with Jira Service Management while slashing costs. They also shared their strategies for effective enterprise service delivery. 

We live for collaboration like this, especially when your friend from Madrid is in your town, and you can discuss details in person! 🫶

Live learning – Assets in Jira Service Management

If you want to start your journey with Assets, sign up for this free Atlassian training with Kate. It’s a beginner course. 

⏰ July 16, sign up here. 

If you’re already familiar with Assets, remember that our app supports them. 

• Allow your customers to edit Assets on the Portal after submitting a ticket with Feature Bundle app.

• Display additional field values, including Assets on the portal for better context for customers with Feature Bundle app.

• Create ITSM reports with Assets structure to maximize business return with the current asset base.

• Check your customer's assets connection with Customer and Organization Management app. 

📚 Appsvio bookshelf

As always, we have a bunch of reading to recommend! Perfect for Monday warm-up :) 

•  How Can Your Jira Service Desk Portal Work Smarter for You? | SaaSJet

• Easy Creation of Projects

• 10 Jira Service Management tips to benefit agents and customers

•  Exploring the Atlassian Marketplace: Criteria for the Best ITSM Apps

So that’s a wrap. Stay productive and awesome! ⭐️