Privacy Policy

First, let us introduce ourselves

We, us, our, and Appsvio refer to Appsvio Sp. z o.o. registered in the register of entrepreneurs of the national court register under the number 0000873410 based in Poland, Wrocław Powstancow Slaskich 5, (zip code 53-332 Wroclaw), e-mail: contact@appsvio.com

We are Atlassian Marketplace Partner with many products available through the Atlassian Marketplace page, including Cloud and downloadable apps (Server and Data Center). We refer to all of these apps, together with our other services, as “Services” in this policy.

To whom this policy applies

The policy describes the terms on which we process personal data:

• of users of our Services
• of people who use our website

What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand

• What information we collect about you
• How we get information about you
• How we use the information we collect
• What third party we use and what for and how we share information about you
• How we transfer information we collect internationally
• How long we keep information
• What rights do you have
• How we secure the information we collect
• What information we collect about you on our website
• Cookies and similar technologies

This section is for you if you are user of our Services

What information we collect about you

We may collect and process the following categories of personal and business-related information:

• CUSTOMER INFORMATION: Company, Country, Region
• MAINTENANCE PERIOD
• CUSTOMER BILLING CONTACT: Billing contact name, Billing contact email, Address, City, Phone, Postcode
• CUSTOMER TECHNICAL CONTACT: Technical contact name, Technical contact email, Address, City, Phone, Postcode
• LICENSE DETAILS: App license ID, Host license, License ID, App key, App name, License type, Status, Hosting type, App edition, Payment status, Refund reason
• PARTNER INFORMATION: Partner name, Partner type, Partner contact name, Partner contact email

This list is not exhaustive. Depending on your use of our Services, we may also receive additional information about you from Atlassian in accordance with Atlassian’s Marketplace terms and data sharing practices.

How we get information about you

We gather information regarding you through various means, which include your direct provision, use of our Services, and third-party sources, as explained in detail below, in accordance with our privacy policy.

Atlassian

Atlassian is the primary source of your data for us. Most of the data mentioned above we receive from Atlassian – when you start to use our Service or evaluate it.

Information provided by you

We collect data about you when you input it into our Services or provide it to us in any other manner directly.

Information provided via our support channels

Our Services incorporate customer support, wherein you may opt to provide details about a Service-related problem you are encountering. Regardless of whether you identify yourself as a technical contact, initiate a support ticket, speak to one of our representatives directly, or engage with our support team in any other way, we will request contact information, a summary of the issue, and any other documentation, screenshots, or information that may aid in resolving the problem.

How do we use information about you

In accordance with Article 13(1)(d) in conjunction with Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (EU L No. 119, p. 1, as amended), the processing is necessary for the purposes of the legitimate interests pursued by Us (the data controller).

The way we use your information depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.

For sustaining the operation of the Services

We use your data to ensure the Services are working for you as intended and safely.

For research and development purposes

We constantly seek ways to enhance the intelligence, speed, security, integration, and usefulness of our Services. To achieve this, we gather information and collective insights (including feedback) on how users utilize our Services to identify trends, usage patterns, activity, and areas for integration. We utilize this data to enhance our Services and create new products, features, and technologies that are beneficial to our users and the public. Furthermore, we use the data to troubleshoot and improve our Services.

To communicate with you regarding our Services

We use your contact information to send you communications through email that confirm your purchases, remind you of subscription expirations, respond to your comments, questions, and requests, provide customer support, and send you technical notices, updates, security alerts, and administrative messages. Additionally, we send you communications to help you become more proficient in using a specific Service as you onboard. These communications are considered part of the Services, and in most cases, you cannot opt out of them. If an opt-out option is available, you will find it within the communication itself or in your account settings.

Customer support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.

For statistical and analytical needs

As for any business, it is also important for us to conduct analysis and statistics to assess the effectiveness of our activities. For some of these activities, we need information about you, e.g. to verify the number of users using a particular service and the number of support for particular functionalities.

However, we do not conduct research on user behavior within the Service.

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services with your permission.

Legal obligations

We need to process your data to comply with a legal obligation – such as concerning taxation, accounting, or compliance with the decisions of public authorities or courts.

Other technical reasons

For technical reasons related to the way how Atlassian provides us with user information, we also need information about your e-mail address after you requested to be forgotten. This information is used for one purpose only, i.e., so that a new account is not created for you in our databases each time Atlassian transfers a new list of users. Such a list contains more information than your email address alone. By keeping your address in our database, we prevent more data about you from being processed. We do not use this email address in any other way.

What third party we use and what for and how we share information about you

Subprocessors

• Atlassian: Forge hosting, including logs, data location depends on customer settings (Atlassian Data Residency). For Appsvio internal Jira and Confluence, including support tickets, data location: Europe.
• Calendly: Meeting scheduling and appointment management, data location: United States.
• Datadog, Inc.: logs management, only for Connect apps, data location: United States.
• Google: Appsvio identity and email accounts, data location: Europe.
• Netlify, Inc.: Website hosting, form submissions, data location: Europe.
• Pipedream: Data copy between Atlassian and Brevo, data location: United States.
• Salesforce: hosting infrastructure, only for Connect apps, data location: United States.
• Sendinblue (Brevo): marketing automation, data location: Europe.
• Slack Technologies: cloud-based Appsvio communication services, data location: United States.

How we transfer information we collect internationally

Our Services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. For example, Connect apps are hosted on servers in the United States while Forge apps can use one of the 12 locations around the world.

Your information may be transferred and processed by third parties outside the country where you use our Services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information).

We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis such as the EU Standard Contractual Clauses, and/or Binding Corporate Rules. For specific information, please contact us via security@appsvio.com

How long we keep information

Most of the data about you we use are stored by Atlassian, and we use them as long as you use our Services and Atlassian services.

However, if we use your data on the basis of your consent, we use them no longer than for the period of your consent.

if applicable laws provide for a mandatory retention period, we will retain the data for that period.

What rights do you have

You have the following rights in relation to your personal information:

• The right to access your personal information,
• The right to rectify (correct) your personal information,
• The right to erase your personal information,
• The right to restrict processing of your personal information,
• The right to object to processing of your personal information,
• The right to receive a copy of your personal information (data portability),
• Where we process your personal information based on consent, the right to withdraw consent at any time,
• The right to lodge a complaint with a supervisory authority.

If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If we are using your information because we have a legitimate interest to do so, you have the right to object to that use, but in some cases, this may mean that you can no longer use our Services. If you wish to exercise any of your rights or have any questions about your rights, please contact us using the information provided in the Contact Us section. We will respond to your request as soon as possible.

How we secure the information we collect

We take appropriate technical and organizational measures to secure the personal information we store, using industry-standard methods. However, no security system is completely impenetrable, and due to the inherent risks of the internet, we cannot guarantee that the personal information transmitted through our Services, stored on our systems, or under our control is completely secure from unauthorized access or intrusion by others.

If you use our Server or Data Center Services, you are responsible for securing storage and access to your personal information. Appsvio is not liable for any loss, corruption, or unauthorized access to your personal information. We strongly advise Server or Data Center users to implement SSL and restrict access to databases and other storage points used to enhance security.

This section is for you if you are using our website

This section applies solely to users of the website operated by us and available exclusively at https://appsvio.com.

What information we collect about you

We collect personal data that you voluntarily provide to us when you use forms available on our website. This may include:

• First name
• Last name
• Email address
• The content of your message or request

We do not use cookies or similar tracking technologies on this website, and we do not automatically collect information about your use of the website beyond what you voluntarily submit. See Cookies and similar technologies.

How we get information about you

We collect personal data about you when you choose to provide it to us, for example by completing and submitting forms located on our website.

Note that we can obtain other content submitted by you on our websites, including those that are social networking or social media sites operated by us. For instance, you may provide content by giving feedback or participating in interactive features, surveys, contests, promotions, sweepstakes, activities, or events.

How do we use information about you

We use your personal information to verify your identity and to respond to your inquiries, support requests, or applications for positions within our team. We also use your information to provide you with materials you request from us, such as ebooks or other downloadable resources.

These uses of your personal data are based on our legitimate interests, which include communicating with users, responding to requests, sharing requested materials, and developing our team.

Information collected through social media or social networking sites is used to help develop and improve our services and websites, which also constitutes our legitimate interests.

What third party we use and what for

Personal data submitted through forms on our website is processed and stored by our sub-processors:

• Netlify, Inc. – used to host the website and process form submissions
• Sendinblue (Brevo) – used to manage and deliver email communications

Data processed by both sub-processors is stored within the European Union.

Any personal data that you choose to submit through social networking or social media platforms is processed in accordance with the terms and privacy policies of the operators of those platforms. We do not control how such third parties collect or process your data.

How we transfer information we collect internationally

This website is hosted on servers located within the European Union. Personal data submitted through forms on this website is processed and stored within the EU.

We do not intentionally transfer personal data collected through this website outside the European Economic Area (EEA). Where third-party service providers are involved in operating this website, they process personal data in accordance with applicable EU data protection laws, including the General Data Protection Regulation (GDPR).

If, in exceptional circumstances, personal data collected through this website were to be transferred outside the EEA, such transfers would only take place subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission and/or Binding Corporate Rules.

How long we keep information

We do not automatically delete or anonymize personal data submitted through website forms after a specific period of time. This information is retained until it is deleted at your request or removed by us. You may request the deletion of your personal data at any time by contacting us.

What rights do you have

You have the following rights in relation to your personal information:

• The right to access your personal information,
• The right to rectify (correct) your personal information,
• The right to erase your personal information,
• The right to restrict processing of your personal information,
• The right to object to processing of your personal information,
• The right to receive a copy of your personal information (data portability),
• Where we process your personal information based on consent, the right to withdraw consent at any time,
• The right to lodge a complaint with a supervisory authority.

If you wish to exercise any of your rights or have any questions about your rights, please contact us. We will respond to your request as soon as possible.

Cookies and similar technologies

Our website, https://appsvio.com, does not place any cookies on your device, and we do not use cookies for analytics, advertising, or tracking purposes.

The website is hosted by Netlify, Inc.. As part of providing hosting and security services, Netlify may process limited technical information such as IP addresses and request metadata. This processing is necessary to ensure the security, performance, and reliability of our website.

Under the EU General Data Protection Regulation (EU GDPR), this processing is carried out on the legal basis of legitimate interests. No cookies are used, and no personal data is processed for marketing or profiling purposes.

If we introduce cookies or similar technologies in the future, this policy will be updated accordingly.

If you have any questions, please contact us.

Last updated on Jan 13 2026