What’s new in Appsvio: Golden July

Hello Community! Welcome to the new round of month recap! We’re glad you’re with us, and as always, we’re here to share the biggest news of our operations. Let’s split the tea.

Appsvio as a Gold Marketplace Partner 🎉

We’ve made it to the Gold! We’re thrilled to share that we achieved a Gold Marketplace Partner last month, underscoring the quality of our apps available on the Atlassian Marketplace. Well done, Team! Now, we’re ready to develop and improve our solutions even more.

If you would like to discover more about the direction of our development, please read the press note.

Feature Bundle for Jira Service Management (Cloud ☁️)

We’re constantly developing new and upgraded features in our flagship app: Feature Bundle for Jira Service Management, which is perfect for those who need to extend Jira customer portal’s possibilities to provide faster, cost-effective, and smoother customer service.

Additional fields - panels with additional values are on

We upgraded the additional fields feature that allows you to display more data on the portal, such as linked issues, assignees, blockers, or other custom fields you need.

Now, there are dedicated panels to configure. You can decide where and to whom to display the panels. You can narrow the display fields to specific request types and define JQL to set up rules to limit visibility.

You decide what fields to display in the design phase. Here, you will find all the fields added to the concrete service desk project screen. You can reorder them, name the panel, and add custom links.

Thanks to the additional fields feature, your customer portal (request details view to be specific) can look like this:

🚀 Benefits:

• well-informed customers
• customers with all the necessary data and no need to ask questions
• less duplicates
• frustrations changed into understanding

👀 Try for yourself with an interactive demo - click with us and see the result.

The big release is ahead of schedule, and we’re getting really close to it!

📣 Stay tuned for new features like incident banners and customer actions to make the most of Jira Service Management.

Issue Templates Agent for Jira with bestseller badge on Atlassian Marketplace

Issue Templates Agent for Jira is highlighted once again with bestseller badge on the Atlassian Marketplace! This is one of the highest-rated templating app allowing users to create templates for whole structures: epics, tasks (stories or other 0 level issue types) and subtasks.

Our customers confirm that this application is useful and improves the work of entire teams.

"The tool allows us to create Jira issue templates in a fast way and for different needs, accelerating our processes and improving our accuracy. It can be used for different type of issues and projects without limitations. It has a very good structure to manage the different templates and it is easy to create them."

💬 Luca Balzarotti

"The app really helped our teams to write better stories using the template. Also helped us be more efficient by having more default values filled automatically in the tickets and better/cleaner data in our tickets."

💬 Joao Pedro Branco Mouro

"Our teams use the Issue Template Agent every day and it works great for what we need it to do! One differentiator is that it allows you to pre-tag/fill certain Jira fields with info so issue creators do not need to remember to do that when creating. We have made the "template" field required on all of our issue types and it creates uniformity across teams."

💬 Darren Simons

Also, we’re counting on our users to develop new features! We want to hear what features you would like to see in Issue Templates Agent for Jira.

If you use our app, or you don’t due to lack of functionalities - share your ideas with use here (This questionnaire has only 8 questions, so it’s supersonic fast 💨)

New resource: Incident communication for service desk agents

As we’re experts in Jira Service Management, we prepared a must-have free material for service desk agents, and customer service managers.

Learn how to communicate incidents with customers to avoid bottlenecks; agents stuck with pending questions but focused on ongoing incidents.

☝️ Incidents generate costs, so let’s keep it as short as it possible and eliminate communication blockers. Listen to the voices of experts like Kate Clavet, Kate Pawlak, and Krzysztof Skoropada.

Read it for free here.

Atlassian Ecosystem Events

Last month, we had the pleasure of being speakers at Atlassian Community Sofia. Celina Kuziemko talked about incident communication, which has been our hot topic lately. Thank you, Velizar Borisov, for having us! 😊

📢 You’re invited to the webinar: Adapt Jira Service Management for Enterprise

Join us during a free webinar that we’re organizing especially for organizations that need to learn how to customize a service desk portal for the Enterprise.

Kate Pawlak will cover everything you need to know about scaling your service desk for enterprise and improving your existing workflow.

What you will gain:

👌 Controled visibility and access

👌 No more !#$% questions!

👌 Configuration adapted to large-scale organizations

👌 Customer actions under control

Aug 28, 2024 7:00 PM CEST /  1:00 PM EDT / 10:30 PM IST

RSVP for free right here 👇

Sponsorships - let’s meet!

We’re thrilled to be sponsors of two upcoming Atlassian events!

Work Evolution Summit 2024

25-26 September 2024 • Bucharest, Romania

We’re going to Romania to attend Life in Codes - Atlassian Solution Partner event about tools & practices for working effectively in every team. Explore this event here.

Aca Team Up 2024

1 October 2024 • Louvain / Leuven, Belgium

ACA Group Team Up is coming back to Belgium! This event is perfect for all teams: software, business, and service - and we will be there, waiting for you 😊

Explore the details here.

Watch the interview with our CPO, Kate

During Team ‘24, Kate had an opportunity to talk about Appsvio, Atlassian Community, and announcements from Atlassian Team '24—primarily Atlassian Rovo. Watch the video to see the perspective of the Chief Product Officer of a Marketplace Vendor.

That’s all for today! See you at an upcoming webinar or on the Marketplace! 👋

Stay productive and awesome! ⭐️