ITSM

The news is out: from March 28th, 2029 Atlassian Ecosystem will only be living the era of Cloud, while Data Center is officially being let go (read more about Atlassian Ascend). We’ve had a good run with Data Center, but it’s time to move to Cloud. The upcoming massive migration…

Adapting your service desk for Enterprise can be challenging. Managing many tickets and incidents while sustaining customer support requires an intelligent strategy and sharp workflow. So, in this article, we show how to tailor a plan for large Jira Service Management projects to keep your customers satisfied and CSAT on…

A well-organized service catalog is an essential tool for any organization that provides services to internal or external users. It functions as a structured list of services that users can access, request, or learn about, streamlining the user experience and improving service delivery. Jira Service Management (JSM), with its customizable…

As organizations grow, the complexity and scale of managing service desks increase significantly. In our recent webinar, we delved into how to adapt Jira Service Management (JSM) for enterprise environments, focusing on practical strategies to enhance efficiency, streamline processes, and deliver exceptional customer support at scale. Here’s a recap of…

 

How to create effective incident management in Jira service desks?  In the dynamic landscape of IT service management, efficient incident management is crucial for maintaining operational integrity. Let's explore essential strategies for maximizing incident management efficiency at every workflow step in the Jira Service Desk. Organizations can enhance agents' CSAT…

The service desk portal is a single touch point within Atlassian products between the organization and customers. That’s why it’s crucial to manage customer actions that can improve customer support experience and workflow and minimize the cost of ticket resolution.

Jira asset management is a powerful process that can help you streamline your IT infrastructure and optimize your organization's operations. As an experienced IT professional, you understand the importance of having a comprehensive overview of your technology assets. They could be your hardware and software items, or cloud resources and…

Introducing Advisory Solutions Advisory Solutions implements, manages, and secures IT systems for startups, nonprofit organizations, and agencies across the US. As a Managed Service Provider (MSP), they work to maximize the security and productivity of their clients by providing ready-to-go processes and IT expertise.