Jira Customer Portal App: Feature Bundle Instead of Two Apps

Atlassian Data Center reaches end of life on March 28, 2029, and new customers can no longer buy Data Center licenses since March 30, 2026 (Atlassian Ascend). For teams moving Jira Service Management to Cloud, the migration is a good moment to review which apps they still need.

Looking at Jira Service Management only, a question pops up: what is the best app to optimize JSM operations? For service desk users, a key area for improvement is the customer portal.

In this article, we’re exploring how you can consolidate your apps and significantly reduce costs by choosing Appsvio’s Feature Bundle as an alternative to running two Deviniti apps, Extension for Jira Service Management and Actions for Jira Service Management. In short: Feature Bundle combines customer actions, extra fields on the request view, request progress steps, and portal banners in one app. With Deviniti, customer actions and extra request details come from two separate apps.

Is Your App Stack Ready for the Cloud? Why a ‘Lift-and-Shift’ Isn’t Enough

As we’ve already established: the future is in the Cloud, so starting the Cloud migration journey is no longer optional – it’s essential. So what does a successful migration require? Definitely careful planning and a crucial first step is to assess your requirements. Atlassian provides a helpful framework to guide you through this process: the MAGIC 5.

MAGIC is a mnemonic that covers the five key areas to assess before you move:

• Migration strategy
• Apps and integrations
• Growth and scalability
• Identity management
• Compliance and security

The “A” in MAGIC stands for Apps and integrations and is particularly critical. Atlassian’s Cloud Migration Assistants can help you complete an automated app assessment to see which of your current apps are Cloud-compatible.

However, we recommend you don’t do this blindly. A Cloud migration isn’t just about lifting and shifting your existing setup. Think about it like an apartment move - as you pack your life up, it’s probably the only occasion when you’ll be motivated and determined to go through everything. And it’s the same for migration - a golden opportunity to rethink your tools.

So, ask yourself: are the apps you used in your Data Center instance still the best fit? Or are there better, more powerful, and more cost-effective cloud-native alternatives available? This is the perfect time to optimize, not just migrate.

The Cost of Redundancy: Why Pay for Two Apps for Your Service Desk?

Paying for two apps that both change the customer portal means two licenses, two configurations, and two vendors to update. Teams that use Deviniti’s Extension and Actions for Jira Service Management pay for both, while Feature Bundle covers the portal features of both apps in one license.

For teams looking for a cheaper alternative without compromising on features, this is a critical consideration.

Let’s break down the estimated monthly costs. Please note that these are estimates, and you should always consult the Marketplace vendor for the most up-to-date pricing.

Advanced editions, Cloud, monthly billing, list prices from the Atlassian Marketplace, checked on October 20, 2026. Feature Bundle Advanced includes SLA metrics and Assets fields on the portal. If you don’t need them, Feature Bundle Standard costs less and still includes customer actions, extra fields, Ticket Journey, and banners.

At these tiers, Feature Bundle costs 42-56% less than Extension and Actions combined. One app also means one place to configure the portal and one vendor to contact.

Feature by Feature: Finding the Best App for Your Customer Portal

Of course, cost isn’t the only factor. You also need to ensure that the app you choose has the features you need to deliver an exceptional service desk experience. So, what is the best app for JSM when it comes to functionality? Here’s a look at how Appsvio’s Feature Bundle stacks up against the competition in enhancing your customer portal.

While Deviniti’s apps offer some valuable features, they are split across two separate products. Feature Bundle covers customer actions, extra request details, request progress, and banners in one app, and dynamic fields are available natively through JSM Forms.

Security and Hosting: Runs on Atlassian, AGC, and Isolated Cloud

If you’re leaving Data Center because of security or compliance rules, check where each app runs and where your data goes.

Based on the Atlassian Marketplace listings, as of October 2026.

“Runs on Atlassian” apps run entirely on Atlassian’s infrastructure, store data in your tenant’s data residency region, and send nothing to vendor servers apart from optional telemetry that admins can turn off. Apps without this badge can send data outside Atlassian Cloud: each listing’s Privacy and security tab shows the external domains it connects to. Isolated Cloud blocks outbound traffic by default, so it supports only Forge apps that meet these rules.

To compare the three Atlassian Cloud options, read Atlassian Commercial Cloud vs. AGC vs. Isolated Cloud.

Why Choose Feature Bundle? The Smart, Cheaper Alternative

Here’s what Feature Bundle offers teams that are choosing a portal app for JSM Cloud.

• Cost Optimization: It costs 42-56% less than Extension and Actions combined at the tiers shown above.
• Consolidated Functionality: You get all the features you need for your customer portal in a single app, reducing complexity.
• The Best App for Customer Portal Experience: Don’t just take our word for it: read Feature Bundle’s reviews on the Atlassian Marketplace.
• Future-Proof Your Investment: As you migrate to the Cloud, you need an app that is built for the future. Feature Bundle is a modern, Cloud-first solution designed to grow with your service desk.
• Trust the ITSM Experts: Appsvio is a company dedicated to cloud and the ITSM area. This focus and expertise were recognized when we were named as Atlassian Partner of the Year 2023 for ITSM App Solutions.

Make the Smart Move to Appsvio

The end of Atlassian Data Center is a catalyst for change. Don’t just migrate your existing app stack; take this opportunity to optimize it. By choosing Appsvio’s Feature Bundle for your Jira Service Management customer portal, you can save money, simplify your administration, and provide a better experience for your customers.

This article was updated on October 20, 2026.