How to communicate incidents to customers to avoid their anger?
Exclusive materials for service desk agents ⭐️
Download a free whitepaper with a strategy on how to tailor the incident communication process in Jira Service Management.
Change customers frustration into understanding
Tailor incident communication process to raise CSAT and show your customers incident complexity.
Reduce incident costs
Streamline and speed up the resolution process and minimize agents' involvement in incident communication.
Make sure customers don't bother agents
Keep your agents focused on resolution not answers WHYs and WHENs.
Automate the process
Shape an incident communication process that is automated and doesn't require much interaction.