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Optimize Jira service desk, focus agents, satisfy customers.

 

A service desk agent must have ⭐️

Go beyond customer actions on the Jira Service Management portal and create advanced agent-customer workflow.
Keep your customers satisfied with proactive incident communication, and agents focused on resolution with a highly-rated Jira Service Management extension.
 
Cloud and Data Center versions available. 
 
Start improving now 🚀

+ 780 

Customers 👨🏻‍💻

+170K

Active Users 🙌

3.9/4 

Marketplace Rating ⭐️

Your service desk portal should look like this 👇

IMG_7393

And it can with Feature Bundle for Jira Service Management. 

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Expand customers’ actions on the service desk portal 🙌

Allow your customers to do more on the service desk portal. Implement customer actions like editing requests, escalation, approval, and draft tickets (click on each action to see an interactive demo 👀)

Gain tickets with all data to resolution, and save agents time making updates. Create an ITSM process with clear priorities and efficient teams.

➡️ Read more about customers' actions.

Create impossible-to-miss announcements on the Jira customer portal 📣

Make sure everything is noticed! Create customized portal notifications and inform your customers with guaranteed reading. Add dynamic portal announcements to share information with proper users. Set up the conditions when the banner is displayed or not, and even what color it is. Inform your customers in advance about maintenance, holidays, or ongoing incidents. 

Get examples of announcement banners 🚀

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Give customers all the Jira ticket context 🎟️ 

Display linked issues on the request details view to avoid Whys and Whens. Use Requests Steps to show a ticket life cycle: where the request is and how much is left. Set up the steps that suit your Jira workflow and display it on the Jira Customer Portal. 🔎 See interactive demo.

Better incident communication means less calls to agents, and faster resolution. 

Stay proactive in incident communication 🙌

 

 

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Read documentation
Read documentation

Pricing

Free up to 10 users

Do you need it for more than 10 users? Contact us for flexible prices.

Schedule a 1-to-1 free consultation! 

Book your spot to discuss your needs and use cases with our Atlassian Certified Experts. 
 

 

Appsvio is trusted by many customers worldwide
Marketplace reviews

Our users feedback

Music to our ears 💖

“Very helpful addition for the service desk. A simple feature that is missing by default and added with features like the workflow notices or dynamic banners. If you have any questions you get very fast and competent help, great support! Highly recommend!”
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Denis Wolf
“This is now one of the coolest and most useful plugins available for anyone wanting to facilitate the interactions on your Service Desk. Thanks so much for enabling the translations! 💕”
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Tobias Schär
“We are using Feature Bundle to allow our customers to edit fields.The app has more few beneficial features, but the best part is the fast and professional support.They resolved my issues fast and release new features for our request.”
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Maya Hocherman
Customer Program Manager, Sony Semiconductor
“I am very pleased with this feature bundle! it is allowing users to edit already created ticket on the portal (Atlassian does not allow).It allows on a single field level to define in which status user edit is allowed! Fantastic!I had some questions and feature requests. the response time was awesome and the feautres that have been accepted for implementation where carried out within weeks”
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Daniel Cabaco
“We have started using the JIRA Service management recently and noticed that there are lots of features missing in customer portals. With the help of that app, we get lots of required features easily. Personally, I like their support as well.”
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Anjul Tyagi
“Easy to use and very user friendly. Edit Request option is a must and you should definitely try it. Also they have great customer support! 👍👍.”
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Ada Dedja
"This plugin made it very simple to gather required information from Servicedesk customers AFTER initial creation.It saves us lots of time, decreases errors and avoids ticket "ping-pong" :)Was also very positively impressed by the responsive app team and their great support and pro-active approach for implementing a new feature request together. Highly recommended!"
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Fabian Dengel
Visit Atlassian Marketplace
Visit Atlassian Marketplace

More Resources 📚

Read Success Stories, ebooks, and articles about Feature Bundle for Jira Service Management, and discover how to create an outstanding customer support experience with Jira service desk.

itsm-use-cases-jira-service-desk

Ebook with ITSM use cases

Ebook with ITSM use cases
itsm-edit-request-jira

How to escalate a Jira ticket?

How to escalate a Jira ticket?
jira-ticket-tracking

Improved Jira Ticket Tracking – Amazon delivery use case

Improved Jira Ticket Tracking – Amazon delivery use case
itsm-tips-service-desk-agent

5 ITSM hacks that will boost your ticket resolution management

5 ITSM hacks that will boost your ticket resolution management
save-jira-ticket-draft

Save as Jira draft ticket – a self-service customer portal

Save as Jira draft ticket – a self-service customer portal

FAQ

How to edit Jira ticket?

You can edit Jira tickets with the Feature Bundle Edit Request feature. Find the Edit Request tab under the Project Settings and set up the edit request form.

Where can I display banner on the customer portal?

You can display announcement banners in every possible place at the Jira customer portal. You decide.

Can I save Jira ticket as a draft?

Yes, it is possible with the Feature Bundle. Check out more in the customer actions section in documentation.

How to show request steps on the jira portal?

Find the request steps configuration under the project settings and set up steps that match the ticket statutes..

What are customer actions on the service desk portal?

Customer actions include Jira service desk extenstions such as editing Jira requests, escalation, saving Jira tickets as drafts, and approval processes.