Celina

Celina

Posts by Celina

Top 5 critical service desk metrics to measure team performance

Top 5 critical service desk metrics to measure team performance

Dec 5, 2023 12:25:39 PM 7 min read
How to deal with new Jira automation changes? Workaround for new limits.
Issue Scheduler - plan recurring jira task

How to deal with new Jira automation changes? Workaround for new limits.

Dec 5, 2023 10:37:47 AM 4 min read
Integrating asset management with incident resolution in service desk
service desk - assets

Integrating asset management with incident resolution in service desk

Nov 15, 2023 2:21:17 PM 3 min read
Why do we need service desk reports?
ITSM reports for service desk

Why do we need service desk reports?

Nov 10, 2023 1:28:53 PM 4 min read
Holiday mode-on: Manage days off with Jira Service Desk as Appsvio
Appsvio – HR Jira management

Holiday mode-on: Manage days off with Jira Service Desk as Appsvio

Nov 10, 2023 9:40:21 AM 2 min read
Why People Use Issue Templates Agent for Jira
issue templates for jira

Why People Use Issue Templates Agent for Jira

Nov 9, 2023 4:05:31 PM 4 min read
How to create an ultimate internal service desk without Jira Service Management
internal service catalog Jira Software

How to create an ultimate internal service desk without Jira Service Management

Nov 8, 2023 12:44:12 PM 2 min read
Get all customer context at once – boosted welcome process on the portals
customer context jira service management

Get all customer context at once – boosted welcome process on the portals

Nov 8, 2023 12:44:03 PM 3 min read
Improved Jira Ticket Tracking and Customer Communication in Jira Service Management – Amazon delivery use case
jira service desk ticket tracking system

Improved Jira Ticket Tracking and Customer Communication in Jira Service Management – Amazon delivery use case

Nov 8, 2023 12:43:52 PM 2 min read