New year, old us! 🙌This means we have a lot to catch up on! The first month of 2024 wasn’t a warm-up at all. It was a full-fledged run 🏃🏻 Keep reading about what updates in our Jira solution we made and what else happened in our happy vendor life.
HubSpot CRM Integration for Jira with a new view
We added the ability to show HubSpot properties on the panel based on the values selected in our custom field. Now, you can display all the properties you need supported by HubSpot on the issue view.
Create a HubSpot custom field (single or multipicker) and decide which properties you want to display on the issue view. Choose from Contact / Company / Deals and mark the properties.
Then, define f.e company when creating an issue and enjoy all the properties about that company on the issue view at your fingertips.
Issue Templates Agent with recognition
As you probably know, the badges and criteria on Atlassian Marketplace have changed. We’re thrilled that Issue Templates Agent for Jira was recognized with a Spotlight badge as only one template app!🎖
MARS™ by Contegix highlighted Issue Templates Agent in the utility category as one of the most useful apps!
If you want to clarify why it is worth using this solution, read Macopedia's Success Story and Trinidad Wiseman's implementation for the Badora journey.
Issue templates cheat sheet – copy Jira issue templates
We've got something extra for you! If you use templates or have not yet (but you should!), download an issue templates cheat sheet to prepare templates for software use cases.
❗We made it with our developers, testers, and PO to ensure it's market-accurate.
What templates can you find inside?
👉 Project management templates
Sprint planning, Retrospective planning, Workshop Agenda Template, Sprint review, Daily scrum meetings
👉Product management templates
User story template, Planning new feature, Problem definition
👉Development templates
Release plan, Security incidents response, Develop new feature, Data Migration Plan
👉Testing templates
Bug reporting, Performance Test Summary, Test Case Design Template, Test plan, Security testing
If you have any needs for more templates, just let us know! The next edition will be for Jira Work Management, so stay tuned :)
Feature Bundle for Jira Service Management
Feature Bundle joined the Cloud Fortified program! It means that we met the Security, Reliability, and Support program criteria. Well done, Team!
Feature bundle is a bunch of features to make your service desk a comprehensive customer support tool that is agent-friendly and has a self-service approach. Here are two new testimonials we want to share with you:
- Cloud version:
💬 The ability to create customized announcement banners allows you to communicate important information effectively, ensuring a personalized and informative touch to your portal. With intuitive design, advanced request management, and the added flexibility of tailored announcements, it's a comprehensive solution for elevating customer satisfaction.
- Data center version:
💬 We wanted to use Appsvio Feature bundle app to add additional functionalities to some of our requests like having users add additional information after submission of the initial form. We lacked some functionality, but the Appsvio team listened to our use case and implemented this and some others very quickly and communicated very clearly about timings and possibilities. The app offers great value! Keep up the good work.
Thank you for trusting us! 🫶
Appsvio Library 📚
New articles that we recommend to read:
- We joined forces with miniOrange Inc ! Read the article “Elevating ITSM with Jira Service Management: A Spotlight on Security and Customer Service”
- Our very first success story has been published.
- Remember to monitor service desk metrics!
Atlassian Events
We not only craft Jira Service Management solutions. We also share our expertise! Lately, Kate has decided to become a JSM trainer, and she has taken part in Atlassian Live Learning.
If you missed her training session, you have two options:
- Watch the video at your convenience
- Sign up for a second round on Feb 14! It's for free 😊 RSVP here.
🔎 If you're new to the ecosystem or you want to repeat fundamentals, explore Live learning sessions.
Speaking of Fundamentals, you can also learn more about Jira Service Management by watching our Jira Con presentation! It's available for you anytime.
Jira Service Management Fundamentals: How to Get Started | JiraCon23
Upcoming ACEs
We're speakers at two upcoming Atlassian Community Events! 🎙
The first one is about the Atlassian Ventures program and how it is to be a part of it. Join us during ACE Deciphering Atlassian Ventures - 'How innovation meets collaboration' is coming, with first-hand experience!
Chris is going to unleash a new generation of ITSM Reporting during ACE Kitchener-Waterloo.
💻 Session: ITSM Excellence: Tips and Tricks from the Experts
📆 Feb 20
That's all Atlassian folks!
Stay tuned and productive! ✨
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