Glossary of Atlassian Terms
What is 'Customer Portal'?
Definition
In Jira Service Management, a customer portal is the customer-facing site tied to a service space. It’s where people submit requests, track progress, and find help resources without needing to understand your internal workflow. Admins can shape the portal experience with request forms, knowledge base links, and other resources, so customers land in the right place and your team gets cleaner requests from the start.
