Glossary of Atlassian Terms

Learn Jira and Atlassian terminology fast. Browse a glossary of common terms with simple explanations—issues, epics, story points, workflows, fields, and more.

Agile Atlassian Government Cloud Backlog Bitbucket Compass Confluence Customer Portal Customer Service Management DX Epic FedRAMP Jira Jira Automation Jira Service Management JQL Microsoft Teams Queues Request Type Rovo Rovo Dev Agent SLA Space Sprint Subtask User story Work-item Workflow

Appsvio apps streamline Jira Service Management and testing processes for global teams. Recognized as Atlassian’s Partner of the Year in ITSM App Solutions for 2023 and nominated in High Velocity Service Management Apps in 2025.

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