Draft ticket on the Jira customer portal – customize service desk portal

About this webinar

In this webinar, we explore how to add a “draft ticket” experience to the Jira Service Management customer portal. You’ll see how to let customers start a request, leave it unfinished, and come back later without losing context. We walk through portal customization, field behavior, and practical patterns that improve form completion and data quality—especially for complex requests.

Ready to take the next step?

Curious how draft requests could work in your service desk? Book a short demo with our team to see the setup live and discuss your use case. We’ll show what’s possible in your Jira and answer your questions. Book a demo.