Making Agent Lives Easier Building a Self-service Portal

About this webinar

In this webinar we walk step-by-step through building a self-service portal in Jira Service Management that genuinely helps both customers and agents. You’ll see how to shape intuitive request forms, organize request types, and empower users to solve common issues without opening a ticket. When customers can search knowledge base content and find answers on their own, agents spend less time on repetitive questions and more on high-value work. This aligns with best practices for portal customization and knowledge base integration to reduce ticket volume and boost satisfaction.

Ready to take the next step?

Ready to make your service portal work harder for you? Book a demo and we’ll show you how to tailor request forms, knowledge content, and portal navigation to your team’s needs in Jira Service Management. Book a demo.