Dariusz Jaroń
•Aug 12, 2026
Tired of "When will this be fixed?" emails? Show live Azure DevOps tasks right inside your JSM portal - no extra licenses, no sync risk.
UniPortal - Unified Customer Portal for Jira Service Management
Display requests from Jira Service Management, Salesforce, and Azure DevOps in one branded portal. No code, no data silos, no more "what's the status?" tickets.
Features
The Full Toolkit for a Unified JSM Customer Portal
Brand your help center, enrich My Requests, and bring Salesforce and Azure DevOps data into one secure portal view
Design a Branded Portal & Push Live Announcements
Match your corporate branding in minutes, not sprints. Add custom logos, headers, and flexible HTML blocks to the top and bottom of your portal, then push outage alerts or company news the moment they matter: no code, no developer ticket required.
See SLAs, Assets & JQL Counters in My Requests
Stop making customers click into every ticket to check where they stand. Add live SLA countdowns and linked Asset columns straight to the "My Requests" table, then anchor the view with JQL statistic counters so nothing waiting for action goes unnoticed.
Bring Salesforce Cases & Azure DevOps Items Into JSM
Your account managers live in Salesforce, your engineers live in Azure DevOps, and your customers just want one place to check in. UniPortal pulls both into dedicated, read-only tabs inside the same portal so nobody has to ask "what's the status?" twice.
Automated Security & Access Control
Unifying data across Salesforce, Azure DevOps, and multiple Jira instances doesn't mean loosening security. As an admin, you configure exactly which data to share while native system permissions handle access automatically.
Benefits
Why Teams Choose UniPortal
Single pane of glass
Eliminate context switching across JSM, Salesforce, and Azure DevOps
Pure no-code setup
Admin panel configuration, zero developer hours
Advanced My Requests table
SLAs, Assets, and JQL statistic counters
Branded, on-message portal
HTML blocks and live corporate announcements
Enterprise-grade security
Native Forge app, read-only third-party access, permissions always respected
Scalability
Scales from one JSM site to complex multi-instance environments
Customers
Trusted by teams already running Appsvio apps in production
Connecting multiple JSM instances into one place for our employees has been a game-changer. They don't need to switch between requests pages anymore. […] Highly recommended!
Matt,★★★★★ Atlassian Marketplace review
Ready to Give Customers One Place to Check?
Start your 30-day free trial on the Atlassian Marketplace. No separate signup, works for teams of any size.
Get Started FreePricing
Simple, Atlassian-Billed Pricing
UniPortal starts at just $10/month, roughly $1 per user on average, and scales with your Jira user tier. Billed monthly or annually, entirely through the Atlassian Marketplace, with no separate contract or invoice. Every team gets a 30-day free trial, regardless of size.
Newsletter
Subscribe for updates about UniPortal
FAQs
Get quick answers on the JSM customer portal, integrations, security, and pricing
While UniPortal is built to unify multi-instance JSM, Salesforce, and Azure DevOps environments, it delivers immediate value for single-instance JSM teams too - advanced My Requests columns, branding, and announcements all work out of the box.
No. UniPortal is a no-code app configured entirely through an admin panel - connecting instances, mapping columns, and designing the portal layout requires no coding or Forge development experience.
Check out app documentation
Check out app documentation
UniPortal is built natively on Atlassian's Forge platform, meaning there is no remote backend. App data is stored securely inside Atlassian's infrastructure using Forge Key-Value Storage (KVS) and Forge Object Store. External data from Salesforce, Azure DevOps, or other Jira instances is fetched read-only via secure OAuth 2.0 and Personal Access Token (PAT) connections.
Standard integrations sync data between Jira and Salesforce for internal teams to work on. UniPortal is a read-only presentation layer embedded into your JSM Customer Portal. It gives your clients and account managers direct visibility into active Salesforce cases, contracts, or custom objects in a dedicated portal tab - without creating Jira tickets, duplicating data, or requiring extra Salesforce licenses.
Elements Connect and similar apps pull external data into Jira fields for backend workflows. UniPortal is a presentation-layer app purpose-built for the customer portal - it displays Salesforce cases and Azure DevOps items in structured, read-only tabs inside "My Requests," with no complex backend field mapping required.
Apps like Deviniti's My Requests Extension or Nemetschek's Advanced Portal Reports only enhance the native Jira request table by adding custom columns, filters, or export options for JSM tickets. UniPortal does something fundamentally different: it extends the portal beyond Jira data. Instead of just tweaking the standard request list, UniPortal creates dedicated, read-only tabs to display external entities, like Salesforce cases, Azure DevOps work items, or data from separate Jira instances, directly to portal users in one unified view.
UniPortal is licensed and billed entirely through the Atlassian Marketplace, based on your Jira user tier. Start a free trial directly from the Marketplace listing - no separate signup required.
No. External data loads asynchronously in its own dedicated tab only when a user clicks into it, so core JSM portal performance is unaffected.
Related posts
Dariusz Jaroń
•Aug 5, 2026
Learn how to securely display Salesforce cases inside your JSM Customer Portal using UniPortal - creating a single pane of glass for your customers without custom code or extra CRM licenses.
Dariusz Jaroń
•Jul 22, 2026
Live announcements and custom branding can completely change how users interact with your Help Center. Want to keep everyone informed before they even open a ticket? See how easily you can upgrade your portal experience.
