Celina Kuziemko
•Nov 10, 2023
Create service desk reports in Jira Service Management with built-in reports, dashboard gadgets, or ITSM Reports. See 3 example reports and how they work.
Posts tagged with #itsm
A collection of blog posts about itsm
#itsm #appsvio test management #feature bundle #issue templates agent #jira #customer portal #appsvio #events #custom fields suite #xray #service pack #hubspot #productivity #test management #uniportal #zephyr #comparisons #deviniti #istqb #itsm reports #forge #atlassian government cloud #devsamurai #marketplace #rovo #soc2 #gamp5 #made my day #itil #spkaa #team26 #ai #team25 #relix #appliger #codegeist #team24 #saasjet #aptis #revyz #gitprotect #warsaw dynamics #miniorange #team23 #exalate
Celina Kuziemko
•Nov 8, 2023
See how one team shows every step of a laptop order on the JSM portal, Amazon-style, with Ticket Journey in Feature Bundle and automated comments.
Celina Kuziemko
•Nov 8, 2023
JSM has no native draft for portal requests. See how a Draft status and Feature Bundle’s Customer Actions let you finish a request before submitting it.
Celina Kuziemko
•Oct 23, 2023
Speed up ticket resolution in Jira Service Management: merge duplicates, let customers edit requests, collect data upfront, and show progress.
Celina Kuziemko
•Oct 23, 2023
Give Jira Service Management agents customer context in one place: collect it on the portal, show it on work items, and prioritize requests by SLA.
Celina Kuziemko
•Jul 21, 2023
Jira Service Management as an ideal ITSM tool with help of extensions: customer service and security
Appsvio teams up with miniOrange and talks about Jira Service Management from customer service and security perspective.
