Krzysztof Skoropada
•Feb 4, 2025
Plan a large Jira Service Management space in 5 steps: define needs and roles, design the service catalog, set permissions, organize agents, and improve.
Posts tagged with #itsm reports
A collection of blog posts about itsm reports
#itsm #appsvio test management #feature bundle #issue templates agent #jira #customer portal #appsvio #events #custom fields suite #xray #service pack #hubspot #productivity #test management #uniportal #zephyr #comparisons #deviniti #istqb #itsm reports #forge #atlassian government cloud #devsamurai #marketplace #rovo #soc2 #gamp5 #made my day #itil #spkaa #team26 #ai #team25 #relix #appliger #codegeist #team24 #saasjet #aptis #revyz #gitprotect #warsaw dynamics #miniorange #team23 #exalate
Krzysztof Skoropada
•Jan 2, 2024
See where Jira Service Management requests come from: portal, email, chat, or widget. Report on request channel type with JQL filters or ITSM Reports.
Celina Kuziemko
•Dec 5, 2023
Track 4 service desk metrics that show team performance: ticket volume, SLA, CSAT, and critical tickets. See how to measure each in Jira.
Celina Kuziemko
•Nov 10, 2023
Create service desk reports in Jira Service Management with built-in reports, dashboard gadgets, or ITSM Reports. See 3 example reports and how they work.
