Celina Kuziemko
•May 31, 2024
Handle an outage in Jira Service Management in 5 steps: merge duplicates, post banners, give agents context, track volume, and update all reporters.
Posts tagged with #customer portal
A collection of blog posts about customer portal
#itsm #appsvio test management #feature bundle #issue templates agent #jira #customer portal #appsvio #events #custom fields suite #xray #service pack #hubspot #productivity #test management #uniportal #zephyr #comparisons #deviniti #istqb #itsm reports #forge #atlassian government cloud #devsamurai #marketplace #rovo #soc2 #gamp5 #made my day #itil #spkaa #team26 #ai #team25 #relix #appliger #codegeist #team24 #saasjet #aptis #revyz #gitprotect #warsaw dynamics #miniorange #team23 #exalate
Krzysztof Skoropada
•May 27, 2024
Let customers edit, escalate, save as drafts, and approve requests on the Jira Service Management portal. See 4 customer actions in one example.
Krzysztof Skoropada
•Nov 10, 2023
Read our guide on Holiday mode-on: Manage days off with Jira Service Desk as Appsvio on the Appsvio blog.
Celina Kuziemko
•Nov 8, 2023
JSM has no native draft for portal requests. See how a Draft status and Feature Bundle’s Customer Actions let you finish a request before submitting it.
Celina Kuziemko
•Oct 23, 2023
Speed up ticket resolution in Jira Service Management: merge duplicates, let customers edit requests, collect data upfront, and show progress.
Celina Kuziemko
•Oct 23, 2023
Give Jira Service Management agents customer context in one place: collect it on the portal, show it on work items, and prioritize requests by SLA.
