Service Pack for Agents

Merge Jira Issues:
Automate Agents Work

Instantly merge Jira issues, sync comments and run Jira bulk actions – resolve service incidents faster.

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See It in Action

Trusted by over 2,200 clients worldwide — from Fortune 500 enterprises to fast-growing startups.

Features

Core Features to Speed Up Resolution

Handle duplicate issues, synchronize updates, apply bulk changes and simplify every agent’s workflow.

Merge Jira Issues & Sync Comments

Instantly manage duplicate issues with manual or via Atlassian Rovo merge. Synchronize comments and ensure agents, customers and developers stay informed across all merged or linked tickets, eliminating duplicate updates.

Bulk Actions for Linked Issues

Clear Service Desk queues fast: use Jira bulk actions to post many comments, change statuses, update fields and link issues in a single action.

Incident Insights Panel

Get an instant, clear overview of the incident’s status and its current impact. The panel helps agents quickly grasp the situation and highlight key issues for fast, informed action.

Incident Banners

Use customizable banners to highlight critical information (like known workarounds or status) on the issue screen. Ensure teams act fast and customers receive timely, consistent updates.

Benefits

Why Service Pack is Essential for Fast Incident Resolution

Reduce Human Error

Standardize repetitive work with presets and guided actions, ensuring merges or updates happen consistently and safely every time.

Save Time for Every Agent

Automate merges and execute bulk actions in seconds. Clear queues faster and focus on resolutions, not administrative tasks.

Achieve Cleaner Queues, Happier Teams

Instantly handle duplicates with Jira merge issues and streamline linked work so your backlog stays tidy and priorities are always clear.

Focus on High-Value Work

Reduce context switching with an all-in-one toolkit. Merge, sync and run bulk actions without ever leaving Jira work item view.

Ensure Clear Communication

Automatic comment synchronization and incident banners keep agents, developers, and customers perfectly aligned throughout the entire lifecycle.

Keep Stakeholders Always Informed

Automatic updates on merged and linked issues ensure that no stakeholder - internal or external - ever misses a change or decision.

Reviews

See How Teams Achieve Real Time Savings

Fast support, easy setup and immediate ROI – see why teams trust Service Pack to simplify agent workflows.

Nico Prieto

5/5

"Super easy to install and configure. The Appsvio team went above and beyond to give us support and help us customize their product for our specific workflow. Sent them an email and they scheduled a call for the same day where they took a look at our setup and guide us in the right direction. Highly recommend!"

Mohmed Abbas

4/5

"Overall a great app with a very powerful customer support, yet it lake some functionality that if it's provided, it will massively support our daily operations such as the ability to merge issues from JSM queues, as this will save time to go inside ticket and choose merging option. Also providing the history of merging issues & the users who did merge action, this for sure will support our issues auditing"

Claire Port

5/5

"Couldn't get the automated rule to work initially but 20 minutes with the support team over Zoom got this sorted. This is such a handy app to have and will save me time manually closing down the duplicates that come in. Well done."

Pricing

Simple Pricing for Your Team

Billed monthly 20% Off in Annual Plan

Free

Up to 10 users only

Start Now

Standard

$75

per month for 100 users

Start Free Trial


Merge Issues
Bulk Actions
Comments Sync
Incident Insights Panel
Incident Banners
Customer Support	Basic	Basic

30-Day Refund Policy
Free 30-Day Trial
SLA for Support

Free

Up to 10 users only

Start Now

Standard

$750

annual for 100 users

Start Free Trial


Merge Issues
Bulk Actions
Comments Sync
Incident Insights Panel
Incident Banners
Customer Support	Basic	Basic

30-Day Refund Policy
Free 30-Day Trial
SLA for Support

Questions

FAQs

Get quick answers on Service Pack and how to use the app

What are the main features of Service Pack for Agents?

Service Pack is the all-in-one toolkit designed to maximize agent efficiency. Core features include:

Jira Merge Issues: Combine duplicate issues manually, automatically, or with Rovo, preserving a clean audit trail.
Jira Bulk Actions: Apply comments, change statuses, update fields, and link multiple linked issues in a single action.
Comments Synchronization: Automatically sync updates across merged and linked issues to align customers, agents, and developers..
Incident Insights: Use the Incident Insights panel and banners for clear communication and quick summaries during active incidents..

Can I perform bulk actions on linked issues?

Yes. Service Pack's Jira bulk actions feature is designed for linked tickets. You can simultaneously post one comment, change status, update fields, or modify links across all related issues in a single click.

Service Pack vs Merge Agent. What to choose?

Service Pack is designed as an all-in-one agent toolkit to maximize productivity. It combines essential features: Jira merge issues (manual/Rovo), powerful Jira bulk actions for linked tickets, and comment synchronization.
Merge Agent is a specialized tool focused only on the merging process, offering advanced rules for merging duplicate issues at scale.

How is Service Pack priced?

Pricing is handled through the Atlassian Marketplace and scales by your Jira Cloud user tier. You can start with a free trial and choose monthly or annual billing. For a formal quote, procurement via invoice or support and security reviews, contact our team.

Still have questions?