Feature Bundle
Extension for Service Collection

"Very useful tool! Giving our customers more functionalities to control their tickets after they are made. Also the visibility of the workflow (Request Steps) is very handy. Now our customers have something visual to see the flow of their tickets and why they ticket is in that specific status. In short, this is a must-have if you want to further expand your customers their experience in your portal!"

"Feature Bundle for JSM Cloud is a powerful app with an impressive array of features. Allowing customers to edit selected fields at any time or only on tickets with a specific status is extremely helpful, eliminating the need to request changes via comments. Additionally, the ability to display extra fields like Assignee and Resolution on the customer portal view of a ticket ensures there's no confusion about whom to contact if the ticket changes hands. The announcement banner feature is excellent too, allowing for scheduled and highly customizable announcements to ensure important messages capture the service desk customers' attention. Overall, it's a great app!"

"The ability to create customized announcement banners allows you to communicate important information effectively, ensuring a personalized and informative touch to your portal. With intuitive design, advanced request management, and the added flexibility of tailored announcements, it's a comprehensive solution for elevating customer satisfaction."

"We are currently piloting JSM and a few apps, and Feature Bundle is one of the apps we are testing. Great app, very useful, and we will be going forward with this as part of our setup. We found a minor bug during testing and it was fixed in a matter of days. Impressive follow-up, great customer service."

"This plugin made it very simple to gather required information from Servicedesk customers AFTER initial creation. It saves us lots of time, decreases errors and avoids ticket "ping-pong" 🙂 Was also very positively impressed by the responsive app team and their great support and pro-active approach for implementing a new feature request together. Highly recommended!"

"This is a useful and flexible app, offering unlicensed customers ability to edit certain fields at certain workflow statuses directly from the request portal (for their requests). The fact the issue fields are updated means automation and filters can leverage the updates without needing an agent to read a freetext comment and manually update the issue fields in the agent view. The banner manager allows multiple portal and request view announcements to be managed independently and unpublished upon resolution of a related issue (e.g. an incident causing an outage). One feature suggestion is to allow Service Desk Team and other non-jira-admins the ability to edit announcements for their projects. The Appsvio team is very friendly and responsive. Highly recommended."

"We love the visibility this extension adds to certain fields and internal processes for our clients. Additionally, we have some clients who use the edit request functionality very readily, so it's nice that we can leave an audit trail in the form of comments when this happens. Contacted support with a few feature questions such as DateTime formatting in additional fields and selective visibility of additional fields, and received a response same-day saying they'd discuss the features internally, so that's a great sign that this extension is well supported."

"Feature Bundle for JSM Cloud is a feature-packed app. The ability to allow customers to edit selected fields, either anytime or only on tickets of a certain status, is really helpful and eliminates having to "request" a change via commenting. The ability to show "extra" fields on the customer portal view of a ticket that typically aren't visible to customers (like Assignee and Resolution) is also good, so there's no guesswork about whom to contact if the ticket changes hands. The announcement banner capability is really good too, since it allows the scheduling of announcements and allows much customization if an especially important announcement needs to be very prominent in order to get the service desk customers' attention. All around, a great app!"