How to communicate incidents to customers to avoid their anger?

Intro

Download a free whitepaper with a strategy on how to tailor the incident communication process in Jira Service Management.

• Change customers frustration into understanding. Tailor incident communication process to raise CSAT and show your customers incident complexity.
• Reduce incident costs. Streamline and speed up the resolution process and minimize agents’ involvement in incident communication.
• Make sure customers don’t bother agents. Keep your agents focused on resolution not answers WHYs and WHENs.
• Automate the process. Shape an incident communication process that is automated and doesn’t require much interaction.