Welcome to UniPortal

If you want to stop forcing customers to switch between different platforms and instead provide a single pane of glass for all corporate news and support requests, UniPortal is your solution. Our app transforms your Jira Service Desk into a unified, centralized service desk hub, breaking down data silos across single or complex multi-instance Jira Service Management environments to deliver a truly seamless customer experience.

How does it work?

UniPortal integrates directly into your ecosystem to aggregate support tickets from multiple JSM instances, Salesforce, and Azure DevOps into one unified view. Administrators can fully customize the portal layout without coding, adding company branding, tailored data columns like SLAs or Assets, and utilizing flexible HTML blocks to deploy custom buttons with links, unique layouts, or corporate announcements.

For end-users, UniPortal removes the need to switch between different tools to check ticket statuses. Customers access an advanced “My Requests” table via a single direct link or their profile menu to search, filter, and track cross-instance tickets in one place, while the app automatically enforces native permissions so users only see what they are authorized to view.

What are the benefits?

Standardizing your support environment with a unified customer portal transforms how your clients interact with your team:

• Eliminated context switching: Stop forcing customers to jump between platforms by offering one dashboard for all Jira Service Management, Salesforce, and Azure DevOps requests
• Unified customer experience (CX): Transform Jira Service Management into a centralized service desk hub, breaking down data silos across complex multi-instance environments to fix a fragmented customer experience
• No-code customization: Design a modern, personalized portal complete with corporate announcements and branding through no-code Jira portal customization
• Enhanced data visibility: Upgrade the standard portal table by displaying vital custom columns like real-time SLAs and Assets
• Automated security: Maintain strict access control through a smart “My Requests” table that automatically filters data based on native user permissions

Key features

• Centralized customer portal: Design custom landing pages, brand the UI, and publish corporate news or critical announcements directly to your customers
• Advanced ‘my requests’ table: Upgrade the standard JSM view by displaying custom columns like SLAs or Assets across single or unified multi-instance environments
• Multi-platform integration: Bring external third-party tickets into Jira Service Management, seamlessly tracking Salesforce cases and Azure DevOps tasks in one centralized view