Welcome to UniPortal

UniPortal turns one or more connected Jira Service Management (JSM) instances, plus optional Salesforce and Azure DevOps connections, into a single customer portal. Customers open one dialog on the JSM customer portal and see their requests from every connected tool in one place. It works with a single JSM instance or with many.

Key benefits

• Customers track requests from every connected JSM instance, Salesforce, and Azure DevOps in one dialog, with one tab for each instance.
• Admins add up to 10 request tabs per instance, each with its own columns and JQL filter. Custom columns such as SLA and Assets, which the native JSM view hides, appear in the table.
• Admins show different dialogs to different customers by Jira group or JSM organization, for example one dialog for employees and another for managers.
• Admins brand each dialog with a logo, header text, HTML banners, and external links, without writing code.
• Customers see only the requests that their JSM permissions allow them to see.

What’s included

• Connections: connect JSM, Salesforce, and Azure DevOps.
• Create Layout: open the layout editor to configure a dialog.
• Dialog Variants: show different dialogs to different Jira groups or JSM organizations.
• Request Tabs: add up to 10 tabs per instance, each with its own columns and filters.
• Jira Service Management, Salesforce, and Azure DevOps: connect each supported tool.

Getting started

New to UniPortal? Start with Installation.

More Appsvio apps for JSM

Check out our other Appsvio apps designed to further supercharge your service desk and customer experience:

• Feature Bundle – Self-Service Extension for JSM
• Service Pack for Agents
• ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM
• Issue Templates Agent for Jira (ITA)