Unified Cross-Instance Requests

Transform the standard customer portal into a centralized help desk hub. Whether running a single JSM instance or complex multi-instance Jira environments, UniPortal merges them into one advanced “My Requests” table. Customers get a single, unified view of all their tickets, supercharged with vital columns like SLAs and Assets.

Learn more: Read our full guide - How to Display Custom Columns (SLAs & Assets) in Jira Customer Portal.