Landing Pages & News

The UniPortal dialog can work as a landing page and news board for your customers. Add your logo and header, post announcements such as a maintenance notice in an HTML block, and link to other resources. The examples below show what that looks like for three very different organizations.

A corporate bank announcing a new investment package

The dialog shows the bank’s logo and a full-width banner announcing a new premium investment package. Four external link cards below the banner lead to Online Banking, Investor Relations, Find a Branch, and Your Advisor.

The bank’s three JSM instances appear as separate tabs: Retail Banking, Corporate Banking, and Wealth Management. Within each instance, request tabs split the requests into My requests, Credit cards, Loans, Complaints, and Mortgages, with two more behind the +2 menu. The table includes an SLA column for time to resolution and an Assets column for the customer’s credit card.

A bank-branded dialog with a banner announcing a new investment package, four external link cards, instance tabs, request tabs, and a request table with SLA and credit card asset columns

A startup announcing its team offsite

The dialog carries the startup’s own logo and casual branding. A custom HTML block replaces the usual banner with a tile layout: the offsite announcement, a notice that the office is closed on Friday, a countdown, and a pointer to the agenda in Confluence. Quick links lead to the wiki, Slack, and the offsite agenda, and a heads-up note explains what to do if something breaks during the offsite.

Two instance tabs, IT & Tools and People Ops, hold request tabs such as My requests, Equipment, Access, and Onboarding. The table shows Priority and Laptop columns.

A startup-branded dialog with a colorful tile layout announcing a team offsite, quick links to the wiki and Slack, instance tabs for IT and People Ops, request tabs, and a request table with priority and laptop columns

A government agency posting a public service notice

The dialog uses the agency’s logo and colors. A custom HTML block shows a scheduled maintenance notice with a timeline of the paused window. It also tells residents that submitted requests are safe and which services stay available. Next to it, cards link to the official website, a public FAQ, and office locations, and a short note reminds residents not to put Social Security numbers or card details in a request summary.

Two instance tabs, Citizen Services and Public Works Dept, hold request tabs such as Permits, Licenses, Zoning, Transport, and Housing, with three more behind the +3 menu. The table shows Department and Target date columns.

A city-branded dialog with a scheduled maintenance notice and timeline, three resource links, instance tabs, request tabs for permits and licenses, and a request table with department and target date columns

Show a different dialog to different groups

With dialog variants, each Jira group or JSM organization can see its own dialog, with its own banners, links, and tabs. In this example, a courier company shows employees a reminder to submit time off requests before peak season. Managers see a banner asking them to approve leave, and an Approvals tab.

Two overlapping versions of the same dialog. The Employees group sees a peak season reminder and tabs for My requests, Time off, Vehicles, and Uniforms. The Managers group sees a banner to approve leave before peak season and tabs for Approvals, Team requests, Time off, and Fleet.

Which variant applies

If a user matches more than one variant, UniPortal shows the first one in the variant order. Users who match no variant see the Default (everyone else) dialog. See Dialog Variants for how to create and order variants.

You configure all of this on the master instance. Secondary instances show it read-only, as described in Architecture. Set up each part in Logo & Header, HTML Block, External Links, and Request Tabs.

Tip

For a full walkthrough, read How to Build a Branded Jira Help Center with Live Announcements.