External Tickets
Customers may also have requests in other systems, such as a Salesforce Case logged by a sales rep or an Azure DevOps bug raised by a developer. UniPortal shows them in the same dialog as the JSM requests, so customers check all of them in one place.
Salesforce and Azure DevOps each get their own tab
The Salesforce and Azure DevOps tabs show their own tables next to the JSM tabs. Rows from different tools are never merged into one table.
Each connection can have up to 10 request tabs, so you can show, for example, two different Salesforce objects side by side. See Request Tabs for how to add them.
Customer visibility
Azure DevOps tabs show every work item of the configured project to every customer. Salesforce tabs filter records by viewer only if you choose a user reference field when you configure the table. Without it, every customer sees all records of the selected object. Before you connect a project or object, make sure every customer is allowed to see its data. See Request Tabs for the Salesforce setting.
To connect each tool, see Salesforce and Azure DevOps.