Connect Jira Service Management
You connect each JSM instance once, through the native Atlassian authorization screen. Unlike Salesforce or Azure DevOps, it needs no API token or key.
Before you start
- You need Jira site administrator permissions.
- If you connect more than one instance, authorize all of them with the same Atlassian account. See Connections for what happens otherwise.
Steps
In Jira, select the cog icon and go to Marketplace apps > UniPortal > Connections.
Select Connect new tool and choose Jira Service Management.
If UniPortal asks you to allow access to Atlassian, select Approve. Without this approval, the authorization doesn’t go ahead.
On the Atlassian consent screen, choose the site you are connecting in the Install app on list. Then select Accept.
Result
Your instance appears in the connections list with its instance URL, who connected it, and its connection status. The first instance you connect carries the MASTER badge.
The connection name defaults to the URL of your instance. Customers see it as the name of the instance tab in the dialog until you enter an Instance tab name in Configure tabs. See Request Tabs.
A newly connected instance has no tabs yet, so it doesn’t appear in the dialog. To add its first tab and set up what it shows, see Request Tabs.