Azure DevOps
Bridge the gap between support and development by pulling development tasks directly into Jira Service Management.
Connecting Azure DevOps
Before you can display your work items, you need a personal access token (PAT) from Azure DevOps and a quick trip through the Connections tab in UniPortal.
Generating a Personal Access Token in Azure DevOps
In Azure DevOps, click your settings icon in the top right and select Personal access tokens from the menu.
Click + New Token, give it a name, choose your organization, and set an expiration date — there’s no strict requirement here, pick whatever works for you. Under Scopes, select Full access - this makes sure UniPortal has everything it needs to pull your data correctly. Click Create.
Azure shows you the token only once - copy it right away and keep it somewhere safe. You won’t be able to see it again after leaving this page.
Connecting Azure DevOps in UniPortal
Back in Jira, open UniPortal and go to Connections, click Connect new tool, and choose Azure DevOps.
This is the one place people tend to trip up: the Organization field is not the full URL. It’s just the segment that comes right after dev.azure.com/ in your address bar - no https://, nothing else.
Paste the personal access token into the Personal Access Token field, then click Connect. If everything’s filled in correctly, the connection goes through right away.
Choosing your project
Go back into Connections and click Configure table. From the source list, select Azure DevOps, then pick the project you want to pull data from - if you’ve only got one project set up, it will be the only option here.
If your table looks empty right after this, don’t worry - that’s normal. Once you start creating work items in that project, they’ll show up automatically.
Azure DevOps Default Columns
The application populates the unified DevOps table with essential, out-of-the-box columns so users can track development progress seamlessly:
- Work item details: ID, Title
- Assignment & status: Assigned To, State
- Classification & metadata: Area Path, Tags
- Engagement & timeline: Comments, Activity Date
Learn more: Read our full guide - How to Track Azure DevOps Work Items Inside Your JSM Customer Portal.