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View on Customer Portal

Customers can instantly launch the unified portal interface using two simple methods:

Direct link: Via a unique, bookmarkable direct URL
Jira profile menu: By clicking their profile picture inside the native Jira service desk customer portal and selecting UniPortal from the dropdown menu

Once accessed, the interface displays a real-time layout completely driven by the administrator’s configurations.

The top layout establishes your corporate identity and provides quick navigation tools:

Custom identity: Displays your unique company logos, branded headers, and tailored quick-access external links.
Dedicated tabs: Separate tabs isolate each connected instance (e.g., JSM, Salesforce, Azure DevOps) so views stay organized.
Help Center shortcuts: Features quick-access “Go to Help Center” buttons to direct users where they need to go.
JQL metric counters: Displays real-time ticket summaries right inside the JSM navigation headers.

The core of the customer experience is a data-rich table optimized for tracking requests across platforms:

Enhanced visibility: Displays advanced, administrator-configured columns, such as live SLAs and Assets, that are normally hidden in the native Jira view.
Instant search: Users can type to instantly search through their tickets by summary.
Quick filtering & sorting: Customers can filter records by status (All, Open, Closed) and automatically view results sorted by the latest update.

Data security is handled automatically without any extra configuration:

Native access rights: The table strictly enforces native system permissions on the backend.
Privacy enforcement: Customers will only ever see tickets they are explicitly authorized to view within the connected platforms.