My Requests Table

Unlike the global layout and branding options, the advanced layout for your Jira “My Requests” table is configured individually per instance. Administrators manage these settings within a dedicated Edit Table Tab.

• For Administrators: Customize the data view for each connected system by selecting specific display columns to optimize your customer service metrics. For Jira Service Management (JSM) instances specifically, you can also configure up to three JQL-based statistic counters to summarize ticket data at a glance
• For End-Users: Customers interact with a unified interface where they can instantly search tickets by summary, filter by status (All, Open, Closed), and view results sorted by the latest update. The system can be configured to show Assets directly in Jira’s native “My Requests” view, ensuring users always see authorized data