Licensing

UniPortal needs one active license, held by the connected Jira Service Management (JSM) instance that has the most licensed users.

License size

UniPortal compares the licensed users of every connected JSM instance. On each instance, it counts the users of the jira-software and jira-servicedesk application roles and uses the higher of the two numbers. The instance with the highest count sets your license size and must hold the active subscription.

• If two instances have the same count, the master instance is used.
• If no other instance is connected, UniPortal reads the license status of the instance it is installed on.
• Salesforce and Azure DevOps connections are never counted.

License checks

UniPortal checks the license once a day and whenever you authorize a new instance. You can also run a check yourself with Refresh, which is available only on the master instance.

If the instance that holds the license can’t be reached, or its REST API is disabled, UniPortal skips the check and keeps the last known license state. It doesn’t treat the failed check as a missing license.

Check your license status

To see your license status, select the cog icon in Jira, then go to Marketplace apps > UniPortal > Connections. Above the table, UniPortal shows the number of licensed users and the URL of the Instance counted towards license size.

If another instance outgrows the licensed one, for example Instance B gets more users than Instance A, contact our support team to transfer the active license to the larger instance.

If the license is missing

If the instance that sets your license size has no active subscription, admins see a warning banner around the Connections and Configuration screens. The banner reads “License Missing: We detected that there is no active license on your primary instance (with the largest user base). For any questions or to renew, get in touch with the Appsvio Support Team.” Admins can keep configuring everything as normal, because nothing is locked.