Release notes
Version 6.9.0 (August 10, 2026)
New Description Format and Comment Format options in Merging Settings
Added two new configuration options to the Merging Settings tab of the Issue Merger Configuration: Description Format, which lets you define how the description is formatted on the target issue when merging in append mode, and Comment Format, which lets you define how merged comments are formatted.
Version 6.8.0 (June 26, 2026)
This release includes minor bug fixes.
Version 6.7.0 (May 20, 2026)
Added missing German translations
Added missing German translations on the Merge Issues screen.
New checkbox for Sync Next Comments
In the Merge Issues Screen tab of the Global Configuration, added a new checkbox, “Selected automatically when the screen opens,” to the Sync Next Comments option.
New comment mode in Actions after Merge
In the Actions after Merge tab of the Global Configuration, added the ability to set the comment mode to Public (visible to customers) or Internal. Public is selected by default for service desk-type projects; for business and software projects, comments are always set to Internal mode.
Original comment mode shown when merging service desk comments
When merging comments from service desk projects, the merge summary now shows the original comment’s visibility mode (“Originally Internal” / “Originally Public”).
Bug fixes
This release includes minor bug fixes.
Version 6.6.0 (March 9, 2026)
This release includes minor bug fixes.
Version 6.5.0 (January 16, 2026)
This release includes minor bug fixes and technical improvements.
Version 6.4.0 (December 16, 2025)
This release includes minor bug fixes.
Version 6.3.0 (October 24, 2025)
This release includes minor bug fixes.
Version 6.2.0 (October 18, 2025)
This release includes minor bug fixes and technical improvements.
Version 6.1.0 (June 5, 2025)
This release includes minor bug fixes.
Version 6.0.0 (April 29, 2025)
New Get Started page
Added a new Get Started page to help you quickly configure the app.
New Incident Banners feature
Added Incident Banners, which let agents configure a banner on the customer portal directly from the issue linked to the reported incident.
Bug fixes
This release includes minor bug fixes.