Service Pack for Agents release notes

Jira Cloud releases (Version 6.9.0)

Mon, 10 Aug 2026 00:00:00 GMT

New Description Format and Comment Format options in Merging Settings

Added two new configuration options to the Merging Settings tab of the Issue Merger Configuration: Description Format, which lets you define how the description is formatted on the target issue when merging in append mode, and Comment Format, which lets you define how merged comments are formatted.

Jira Cloud releases (Version 6.8.0)

Fri, 26 Jun 2026 00:00:00 GMT

This release includes minor bug fixes.

Jira Cloud releases (Version 6.7.0)

Wed, 20 May 2026 00:00:00 GMT

Added missing German translations

Added missing German translations on the Merge Issues screen.

New checkbox for Sync Next Comments

In the Merge Issues Screen tab of the Global Configuration, added a new checkbox, “Selected automatically when the screen opens,” to the Sync Next Comments option.

New comment mode in Actions after Merge

In the Actions after Merge tab of the Global Configuration, added the ability to set the comment mode to Public (visible to customers) or Internal. Public is selected by default for service desk-type projects; for business and software projects, comments are always set to Internal mode.

Original comment mode shown when merging service desk comments

When merging comments from service desk projects, the merge summary now shows the original comment’s visibility mode (“Originally Internal” / “Originally Public”).

Bug fixes

This release includes minor bug fixes.

Jira Cloud releases (Version 6.6.0)

Mon, 09 Mar 2026 00:00:00 GMT

This release includes minor bug fixes.

Jira Cloud releases (Version 6.5.0)

Fri, 16 Jan 2026 00:00:00 GMT

This release includes minor bug fixes and technical improvements.

Jira Cloud releases (Version 6.4.0)

Tue, 16 Dec 2025 00:00:00 GMT

This release includes minor bug fixes.

Jira Cloud releases (Version 6.3.0)

Fri, 24 Oct 2025 00:00:00 GMT

This release includes minor bug fixes.

Jira Cloud releases (Version 6.2.0)

Sat, 18 Oct 2025 00:00:00 GMT

This release includes minor bug fixes and technical improvements.

Jira Cloud releases (Version 6.1.0)

Thu, 05 Jun 2025 00:00:00 GMT

This release includes minor bug fixes.

Jira Cloud releases (Version 6.0.0)

Tue, 29 Apr 2025 00:00:00 GMT

New Get Started page

Added a new Get Started page to help you quickly configure the app.

New Incident Banners feature

Added Incident Banners, which let agents configure a banner on the customer portal directly from the issue linked to the reported incident.

Bug fixes

This release includes minor bug fixes.