Helpful use cases

Effortlessly improve customer relationships

Use the add-on’s features to gain instant access to customer context directly within Jira. By collecting and storing relevant customer data in a centralized view, support teams can quickly understand the customer’s environment, previous interactions, and current issues. Ensure tailored service, resulting in faster issue resolution and improved customer satisfaction.

Track multiple projects and keep up the pace

In project management, there’s no time to lose track of any plans and responsibilities. Thanks to a better project, component and release oversight, managers can easily track progress and make sure that team’s actions align with set goals. With an organized and transparent database, staying ahead of risks is not as difficult anymore.;

Plan and coordinate releases with ease

Complex release cycles can get better of any team-member. By collecting critical information, such as “Release Date” or “Release Status”, in a simple format, gaining a comprehensive view of the requirements and priorities becomes a child’s play. As teams filter the releases and adjust their views, the coordination between them gets smoother, bottlenecks are reduced and the release plans get even more strategic.

Help your team embrace accountability and define clear ownership

Sometimes, the fast-paced work is any team’s enemy. Losing track of who is responsible for a specific project, release or components, along with the following search of contact point, slows everyone down and makes them lose momentum. The add-on allows the users to clearly define the ‘Owners’, or any other custom fields needed. The possibility of setting up views and filters, ensures that the communication between team-members and accountability are a piece of cake.