Request distribution

What this report is about?

This raport displays when tickets are created during the day. It can help to allocate agents more efficiently.

How this report is calculated?

Tickets are grouped by hour based on the creation date.

How to run the report?

This report is available as a native Jira Gadget and can be displayed on any Jira Dashboard.

Steps

1. Go to the Dashboard you want to add a report on.
2. Click on the Edit button to add new gadget.
3. From the list on the right, choose Request distribution over time and click Add.
4. Configure the gadget and click Generate chart.
5. Save the changes on the Dashboard.

Example