About ITSM Reports
Welcome to ITSM Reports
This app provides you a powerful service desk report that supports you in business decision-making and monitors your team’s performance.
Key features
Features included:
Assignee - Average CSAT – to monitor customer satisfaction rate and analyze agents’ performance.
SLA - % Met – to gain insights into your team workflow and eliminate bottlenecks.
Request distribution - displays when tickets are created during the day. It can help to allocate agents more efficiently.
Request channel type - displays from what source the tickets come.
Organization size - displays the distribution of customer counts by organization.
Assets Structure – to watch how assets are distributed.
What are the main benefits of using ITSM reports?
- Unique service desk data for supporting business decisions
- Easy to analyze charts and diagrams in native Jira dashboards, so no extra configurations
- Agents’ scoring that leads to improved customer support and your team results,
- Better insights on your team performance, even in many projects
- Time efficiency with already analyzed and ready-to-present data at hand
- Eliminating bottlenecks and workflow issues
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