Additional materials
Getting the most out of a Jira portal is much easier with the right resources. Whether looking for a quick read or a deep-dive tutorial, this collection covers everything needed to master managing the customer portal. This hub is designed to support teams in refining their workflows and delivering a more professional support experience.
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Articles
- From Black Box to Transparent Journey: Request Progress in Jira Service Desk
- Best apps for Jira Service Management in 2026: The Ultimate Guide
- Best JSM Customer Portal App: A Cheaper Cloud Choice
- Self-Service: Key to ITSM Success
- How to manage large Jira Service Management projects?
Tutorials
- Feature Bundle: Jira Service Management extension | Incident communication and customer support
- How to track Jira issues – create Jira ticket tracking system in Jira Service Management
- Draft ticket on the Jira customer portal – customize service desk portal
- How customers can edit request on the Portal – Feature Bundle for Jira Service Management demo
- How to create announcement banners in Jira – Feature bundle for Jira Service Management
- Proactive Jira incident management strategy – Issue Merger and Feature Bundle apps use case
- The power of escalated ticket in Jira workflow – improve urgent Jira ticket management