Feature Bundle Cloud release notes

(Version 7.1.0)

Tue, 11 Aug 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 7.0.0)

Tue, 11 Aug 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 7.2.0)

Tue, 11 Aug 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 6.1.0)

Fri, 07 Aug 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 6.0.0)

Thu, 06 Aug 2026 00:00:00 GMT

Migrated Customer Actions and Announcement Banners from Connect to Forge.
Added a new custom field option in the Access configuration for Customer Actions and Additional Fields, supporting single- and multi-user picker custom fields.
Various bug fixes and technical improvements.

(Version 5.0.0)

Wed, 01 Jul 2026 00:00:00 GMT

Migrated Additional Fields from Connect to Forge.

(Version 5.1.0)

Wed, 01 Jul 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.6.0)

Wed, 24 Jun 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.5.0)

Wed, 10 Jun 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.4.0)

Fri, 29 May 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.3.0)

Fri, 22 May 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.2.0)

Fri, 15 May 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.1.0)

Thu, 14 May 2026 00:00:00 GMT

Bug fixes and minor improvements.

(Version 4.0.0)

Sat, 09 May 2026 00:00:00 GMT

Migrated Ticket Journey to Forge.

(Version 3.33.0)

Fri, 17 Apr 2026 00:00:00 GMT

Performance improvements.

(Version 3.32.0)

Tue, 14 Apr 2026 00:00:00 GMT

Improved Access configuration with organization selector

Added the ability to precisely restrict access to Customer Actions and Additional Fields to selected organizations using the extended Access field configuration (new “Select Organizations” picker).

(Version 3.31.0)

Mon, 16 Mar 2026 00:00:00 GMT

Additional Fields

Display time until SLA expiration.
Support for read-only text fields.

(Version 3.30.0)

Mon, 23 Feb 2026 00:00:00 GMT

Added a global configuration option to set comments as internal or external. Comments are now attributed to specific users instead of being posted by the App.

(Version 3.27.0)

Tue, 20 Jan 2026 00:00:00 GMT

Introduced a new refreshed UI within Customer Actions and Additional Fields configuration.

(Version 3.24.0)

Sun, 23 Nov 2025 00:00:00 GMT

Customer Actions

Support for the Comment field, featuring auto-clear after submission and an optional “required” setting.
Ability to mark any field on a dialog or form as required.

(Version 3.23.0)

Wed, 12 Nov 2025 00:00:00 GMT

Introduced the Advanced Edition, featuring SLA and Assets display, as well as the ability to edit the Assets field via Customer Actions.

(Version 3.20.0)

Sun, 12 Oct 2025 00:00:00 GMT

Request steps

Added display orientation options: horizontal or vertical.

Additional fields

Added support for Components and Time tracking fields.

(Version 3.18.0)

Fri, 22 Aug 2025 00:00:00 GMT

Additional fields

Support for selecting the Approvers field in Access settings.

Customer Actions

Support for selecting the Approvers field in Access settings.
Added support for the Request participants field (available for forms).
Enhanced Status field configuration with radio button options:
- Allow any status change: Maintains current behavior, allowing any status transitions.
- Select possible statuses: Enables a selection list of statuses available to the customer on the portal.
- Use preset value and hide this field from portal: Preserves existing preset behavior while hiding the field.

(Version 3.16.0)

Sat, 05 Jul 2025 00:00:00 GMT

Removed API Token for Assets.
Additional fields: Enhanced Parent field display to show priority, status, and hierarchy (for issues with children).

(Version 3.11.0)

Tue, 29 Apr 2025 00:00:00 GMT

Additional fields

Support for child issues with the “Show with children if exists” option to display task hierarchy.

(Version 3.8.0)

Fri, 14 Mar 2025 00:00:00 GMT

Customer actions

Added description field for each input, displayed below the field on the dialog.
Configuration warning displayed when a field is not added to the edit screen.

Additional fields

Enhanced Parent field with “show parent with children” checkbox to display the issue list.
Support for SLA metrics.

(Version 3.1.0)

Wed, 09 Oct 2024 00:00:00 GMT

New “Get Started” page.
Additional fields: Support for Parent and Subtasks fields.

(Version 3.0.0)

Sun, 29 Sep 2024 00:00:00 GMT

Customer Actions

New configuration page with the ability to define multiple actions.