Key features of Feature Bundle for Jira Service Management

Extensions for Jira Service Management you will find in Feature Bundle:

• Customer actions are to allow customers to edit tickets, save tickets as drafts, escalate requests, and approval tickets.
• Announcement banners to keep your customers constantly up-to-date. Set up banner visibility based on request types, project roles, email domain, customer language, and organization.
• Panels with field values on request to give customers helpful information about their tickets and eliminate questions to service desk agents.
• Ticket Journey (previosly known as Request Steps) to preview the request stage and how much is left to resolution.

Thanks to all these features, you can keep your customers constantly up-to-date and satisfied with customer support. Advanced incident communication is a key to faster resolution and raising CSAT.