ITSM use cases

Incident management is an extensive process where even the smallest improvement in the workflow can impact resolution time. Read real-market use cases of Feature Bundle in agents’ workspaces and learn how to create an advanced customer portal for customer satisfaction and agent efficiency.

ITSM use cases

1. Improved Jira Ticket Tracking: Amazon delivery use case
2. Save request as draft service ticket – a self-service customer portal
3. Escalation and queue management
4. Dynamic Banners about maintenance or holiday
5. Additional values on the customer portal - incident management
6. Request for more information
7. Edit tickets by customers