App editions
Feature Bundle offers two editions - Standard and Advanced - to scale Jira Service Management tools efficiently. Our plans are designed to grow with you, ensuring you only pay for the features you need to maintain a high-quality, efficient workflow.
For a detailed breakdown of costs based on your specific user count, visit our Atlassian Marketplace listing.
| Feature | Standard | Advanced |
|---|---|---|
| Customer actions | ✓ | ✓ |
| Additional values | ✓ | ✓ |
| Ticket journey | ✓ | ✓ |
| Customizable banners | ✓ | ✓ |
| SLA metrics display | ✓ | |
| Assets fields display | ✓ | |
| Editable Asset fields | ✓ | |
| Standard support | ✓ | ✓ |
| Premium 24/7 support | ✓ |
Features in detail
- Customer Actions: Configure dialogs on the customer portal to allow customers to edit requests, change statuses, or trigger escalation processes.
- Additional Fields: Present data from fields not on the request form, including parent/child work items, linked issues, and external links.
- Ticket Journey: Present the request’s workflow progress visually on the customer portal (similar to an Amazon order tracker).
- Customizable Banners: Define and display conditional banners on the portal based on scheduling, user organization, language, and other criteria.
- Assets integration: Let users view and update Jira Assets details via the portal.