Banners on the portal

This page describes what customers see when an announcement banner is published.

Where banners appear

A banner can appear on these pages of the customer side of Jira Service Management:

• Help Center
• The home page of a customer portal
• The page for creating a request
• The page of a request
• The Requests page
• The Approvals page
• The User Profile page

Customers, people without a license for the app, and visitors who aren’t logged in all see banners.

When a banner appears

A banner appears on a page when all of these are true:

• The banner is published.
• The page is one of the locations of the banner.
• The current time fits the schedule of the banner.
• The viewer meets the audience conditions of the banner.

When several banners match, they appear one under another, in the order of the published list on the Banners page. See Manage banners.

Banners don’t depend on the settings of App Configuration. They always come first, above the other panels of the page.