Announcement Banners overview
Announcement Banners shows a message to customers at the top of chosen pages of the customer side of Jira Service Management. Use it for an outage, a maintenance window, or changed opening hours, so customers read the notice before they contact your team.
How it works
A Jira administrator creates each banner in a wizard and chooses where it appears, when it is visible, and who sees it. The banner has one text: there are no versions in other languages. You manage all banners on one global page. The number of banners is not limited.
- Create a banner: set the location, the schedule, the audience, and the content.
- Manage banners: publish, disable, duplicate, archive, and delete banners.
- Banners on the portal: see what customers see.
Where to set it up
Banners are global, so they don’t depend on a space. Only Jira administrators can open the page. Select Apps > Feature Bundle for JSM > Banners in Jira.