Supported fields
An Additional Fields panel can show most standard and custom Jira fields. You add a field in the Select field type dialog, as described in Create a panel. This page lists the fields and the ones that look different on the customer portal.
Fields by group
The dialog groups fields by type and sorts both the groups and the fields alphabetically.
| Group | Fields |
|---|---|
| Date Picker |
|
| Number Field | Number fields |
| Other |
|
| Paragraph (supports rich text) |
|
| Project Picker | Project picker |
| Select list (multiple choices) |
|
| Select list (single choice) |
|
| Short text (plain text only) | Short text |
| URL Field | URL |
| User Picker (multiple users) | Multiple user picker |
| User Picker (single user) |
|
Advanced edition
The SLA Metrics field and the Assets fields are available only in the Advanced edition. See App Editions.
How fields look on the portal
Most fields show their value in the format of their type, for example an avatar and a name for a user, an icon and a name for Priority, and a link for a URL. These fields look different:
- SLA Metrics: see SLA Metrics.
- Attachment: see Attachments.
- Satisfaction: five stars with the date of the rating, if there is one. With Show customer comment, the comment of the customer in quotation marks.
- Watchers: the number of watchers. With Show also usernames, an expandable list of names, 20 at a time, with a “+N more” entry that loads 20 more.
- Time tracking: only the lines that have a value: Original estimate, Time spent (logged), and Remaining estimate (remaining).
- Votes: the number of votes, also when it is 0.
- Empty values: with Show this field even if empty on the request on, a field without a value shows its name and a text. For most fields the text is “None”. Resolution shows “Unresolved”, Assignee and single user pickers show “Unassigned”, and Attachment shows “No Attachments”. A number field with the value 0 counts as empty. Created and Updated have no such option and show only when they have a value. SLA Metrics has no empty option and is hidden when there is nothing to show.
- Assets fields: a collapsed card for each asset. See Show assets linked to a request.
Date formats
Dates use the date and date-time formats of your Jira site, in the time zone of the person who views the request. You can change the formats in the Look & feel settings of Jira.