Show assets linked to a request

An Assets field shows the Jira Assets objects that are chosen on the request, for example the office or the printer the request is about. Unlike the My assets object, it doesn’t depend on who views the request.

Before you start

• You are both an administrator of the service space and a service desk agent in it.
• You have a panel. See Create a panel.
• Your Jira site has an Assets custom field, for example Requested Asset, on the requests you want to show.

Steps

1. Go to Space settings > Apps > Feature Bundle > Additional Fields and open the panel.

2. Open the Design tab, select Select object to add, and then select Field.

3. In the Select field type dialog, select the Assets field (in the Other group) and select Add field.

4. Expand the card of the field. In Object schema, select the object schema of the assets.

5. Select Add new attribute and then Add for each attribute you want to show. To reorder the attributes, drag them. To remove one, select its X.

6. Optionally, select Show this field even if empty on the request.

   

7. Select Save.

Result

On a matching request, the panel shows each asset chosen in the field as a collapsed card with its title and the attributes you chose. Everyone who sees the panel sees the same assets.