Welcome to Feature Bundle

The default Jira Service Management interface provides a solid foundation, but every support environment has unique requirements. Feature Bundle transforms the standard Jira portal into a comprehensive customer self service portal. The app introduces custom actions and transparent ticket tracking. This bridges the gap between agents and users, making incident management more efficient for everyone involved.

Key features

Feature Bundle provides a suite of tools designed to enhance the service desk experience:

• Customer actions: Users can edit requests, transition statuses, or escalate tickets directly from the portal without agent intervention.

• Ticket journey: A visual timeline shows exactly where a request stands in the workflow, providing full transparency.

• Additional fields: Important data, such as SLA metrics, linked subtasks, and asset information, is displayed on the request view.

• Announcement banners: Targeted information reaches the right audience at the right time through customizable announcement banners.

Key benefits

Integrating this Jira service management app brings significant advantages to support operations:

• Reduced agent workload: Automated customer actions handle routine updates, allowing agents to focus on complex resolutions.

• Improved transparency: Real-time progress updates reduce the number of status-related inquiries from users.

• Higher CSAT scores: Providing self service customer portal tools results in a more satisfying and responsive support journey.

• Centralized information: Having all critical ticket details available on the portal creates a reliable single point of contact.

• Streamlined processes: Clear stages and intuitive actions help teams navigate incident management with greater speed and accuracy.