Half of the summer is gone, but that’s no reason to slow down. It’s time to revisit our July and let’s go through the news. On the horizon? Big app updates, webinars and more upcoming sessions. Dive in!
Appsvio is Gold Marketplace Partner
We are happy to announce that we’ve maintained our Gold Marketplace Partner badge in the light of the latest updates of the program! As the Atlassian Ecosystem keeps going through continuous changes, they do not only affect the Atlassian products. The Marketplace Partner Program allows to recognize vendors and their exceptional efforts in the areas of security, trust compliance, customer support and revenue. As the new tiers have been applied to the program, we’re excited that we’re meeting these requirements and we’re ready to give our best!
Product Updates
Appsvio Test Management
Appsvio Test Management (ATM) is our first step into the world of test management in Jira, and we continue to explore it! While creating our app, we aimed for what we’ve been personally looking for a long time – a simple tool that enhances the test management process, but also meets the newest criteria of security and design on Atlassian Marketplace. That’s why building with Forge was our choice. We’re sharing what was made possible with Forge and taking a glimpse into the future of ATM in our guest article on Atlassian Blog. Read and find out how we’ve built the first test management app.
With ATM, we wanted to give testers an opportunity to use a flexible tool that adapts to the testing strategy, not the other way around. The Testing Setup in ATM supports cross-project test organization, giving the teams freedom to take an approach that works best for them. And when flexibility is not an issue – what method do you choose? We’ve explored this topic in our webinar. We’ve discussed testing processes at three scales and dived into four different test organization models. And the best part? All of them can be created with ATM!
And to end this section, we wanted to thank Caroline Addams for sharing a review of our test management app on Atlassian Marketplace! Every feedback matters to us, as it allows us to see our products from different perspectives – and this way, our apps can become masters in their areas!
“ATM has real potential to simplify test management in Jira. It’s intuitive, cleanly integrated, and built on Forge, so you get benefits like data residency and Runs on Atlassian badge out of the box. Right now, it’s focused on manual testing, and while some key features like reporting and a REST API aren’t there yet, the team is actively building. It’s a strong start and I’m excited to see where it goes. Well done, Appsvio.” - Caroline Addams
HubSpot CRM Integration
We’ve also taken a closer look at our HubSpot – Jira integration tool and introduced some updates, they were long overdue! The updated version is already on Atlassian Marketplace, so what’s new with our app?
One of the biggest announcements – the HubSpot custom fields can be applied on Customer Portal and used in Request forms. This way, the clients are given the ability to share more valuable information that will help the service teams provide better support.
However, we’re not ending here, as we aim to improve the user experience of the tool. In that case, HubSpot data is now kept in one space in the work item view – we’ve kept the dedicated HubSpot panel on the right. Additionally, users can restrict the visibility of the panel to specific projects, so that the information is accessible in spaces where needed. And regarding the needed insights – details of Jira work items, such as summary, work-key, status and priority can now be viewed in HubSpot, in contacts connected to the Jira work item. The sync is automatic, so the users don’t have to worry about the setup. This way, access to Jira is not always necessary and crucial details are at hand of teams based in HubSpot.
HubSpot CRM Integration went through lots of changes, so don’t hesitate to check out our documentation!
Custom Fields Suite
In the meantime, we’ve also attacked Custom Fields Suite – the fields can now be easily applied to Customer Portal and added to Request forms for clients. So how can this update be used in reality?
Above all, adding custom fields to Request forms can help the clients provide more valuable information in their tickets. By adding a multilevel custom field, they make their request more specific and direct – for example with details location and company details. This becomes especially useful, when working with organizations across the world.
With application of dynamic fields, service agents can get quickly updated on statuses, linked items or attachments. These fields ensure clarity, especially in fast-paced environments, where multiple teams may be involved.
On the final note, when Regex custom fields are included on the Customer Portal, the support team can be sure that the shared information is verified and they can reduce the risk of error at the earliest stages of each ticket. Custom Fields Suite is available on Atlassian Marketplace – check it out and avoid chaos on client-support teams line.
Webinars
Webinar auf Deutsch
We’re showcasing our solution for test management in Jira but this time we’re doing it in German! So, whether you’re migrating to Jira Cloud or maybe just looking for alternatives – join us without hesitation. Don’t miss out the opportunity to discover the first Forge test management tool that complies with Atlassian data residency.
HubSpot & Jira Webinar
Customer voices matter, at every stage – from the first contact to a success story. But in order to keep customers at the center, each team – whether it’s marketing, software or service – needs to collaborate and communicate clearly. How to achieve this clarity while staying in different tools? We’re discussing the solution to this issue in our upcoming webinar! We’ll be presenting five use cases, where HubSpot-Jira integration bridges the gaps between teams and creates perfect synergy. Don’t waste time and join us!
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