Hello, our beloved readers! As always, we’re here with last month's update, which includes product updates, past and upcoming events, and valuable resources. So fire up coffees, and let’s get down to it.
New feature alert 🚀 Incident banners - Feature Bundle for Jira Service Management (Cloud ☁️)
Incident banners have landed! New functionality in Feature Bundle is designed to help agents communicate incidents and keep customers updated, impacting CSATs. Also, it prevents agents from duplicates and tickets about the same incidents.
An incident banner allows the creation of a notification that will be displayed on the Customer portal from the ticket view in Jira. Agents don’t have to switch between tools and views - banners configuration is right under details in the right panel on the issue view.
Incident banners are displayed on the customer portal and the request form from which this ticket is made. After the resolution, the banners automatically disappear when a ticket is closed.
👀 If it sounds interesting, explore more with an interactive demo.
💡 Benefits:
- informed and happy customers
- minimum duplicates and tickets about the same incident
- slashed customer service costs
- agents focused on resolution, not communication with customers
Issue Templates Agent
As we constantly develop this plugin, we’ve opened a questionnaire where our users and all interested can describe their needs and requirements.
Issue Templates Agent is a bestseller on the Atlassian Marketplace, so give it a free try.
Events ⭐️
Webinar: Building an efficient service catalog with Jira Service Management
Don’t miss the upcoming webinar! 🔗 https://streamyard.com/watch/7PhbtZKRdRqt
Building an efficient service catalog with Jira Service Management with Krzysztof Skoropada, Appsvio CEO.
Chris will explain how to design and implement a service catalog that aligns with business goals and improves service management.
🚀 What is on the agenda?
- Asset management
- Request type management
- Tips and tricks like creating a catalog with multilevel cascades
- Practical implementation tips
⏰ Sep 18, 2024, 19:00 CEST / 1:00 PM EDT / 10:30 PM IST
🔗 https://streamyard.com/watch/7PhbtZKRdRqt
Save your spot for free, and if you can’t make it, we will send you a recording 😊
Work Evolution Summit
We'll attend the Work Evolution Summit organized by Life in Codes.
⏰ Bucharest, September 25, 26, 2024
🔗 https://lifeincodes.com/work-evolution-summit/?utm_source=appsvio&utm_medium=link
DM Krzysztof Skoropada for a discount code, or contact us on support! 💸💸💸
Krzysztof will deliver a talk titled How to Communicate Incidents to Customers: Changing Frustration into Understanding.
Incidents happen constantly, and in his session, Chris will explain how the Incident Communication Cycle can bridge the gap between customers and agents, fostering mutual understanding.
Additionally, join our Appsvio workshop, where you'll have the chance to craft your customer portal and extend it with a range of Appsvio apps for a seamless, enhanced customer experience.
Check out this event and the agenda, and see you there! 👋
Team up! 2024
This year, we’re also visiting Belgium as silver sponsors for ACA Group event. We loved that event last year, so we can’t wait for it!
⏰ Louvain, 1 October 2024
Explore the agenda at https://web.acagroup.be/team-up-24, and see you at our booth!
Team ‘24 Europe: Barcelona
The next round of Atlassian Team’24 is in a few weeks! We’re going to Barcelona to meet with all Atlassian enthusiasts and discuss Jira Service Management and our solutions.
Barcelona, 8-10 October, 2024
The agenda and keynote speakers are already set, and we must admit that another thrilling event will happen 🚀
Check out the details, and reserve your spots!
Our calendars are open if you would like to meet with us during any of these events to discuss Jira Service Management, business workflows, or our solutions.
Adapt Jira Service Management for Enterprise
If you missed our last webinar about scaling Jira Service Management for Enterprise with Kate Pawlak , you can catch up on YouTube.
📚 Appsvio bookshelf
We recommend our newest resources 📚
Whitepapers:
Adapt Jira Service Management for Enterprise with strategies for scaling the service desk on a large scale.
Incident communication for service desk agents with ready-to-implement workflows to help agents manage reporters and create self-service portals,
Article about subcomponents in Jira. How to create them and use them hierarchically to enhance filtering and reporting?
Enjoy the last days of summer weather! Stay productive and awesome ⭐️
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What’s new in Appsvio: ITSM July digest
What's new in Appsvio: ITSM October
