Deviniti or Appsvio? A Deep Dive into Jira Cloud Issue Templates

Issue templates are supposed to create Jira issues faster, not heavier. When you look at Issue Templates by Deviniti and Issue Templates Agent by Appsvio, both promise similar outcomes, but the path to get there is very different. Below is a structured comparison based on marketplace data, licensing details, and hands-on experience with both apps.

The App’s Foundation and Usability

On the Atlassian Marketplace, numbers tell an important story. Before making an investment, use this data as a benchmark for quality and user satisfaction.

For Deviniti’s app, the Cloud version holds an average rating of 2.9/4 with mixed reviews and a noticeable number of one-star ratings. The app supports both Cloud and Data Center, which reflects its long history, but also means technical debt and legacy UX patterns in the Cloud experience. After installation, there’s no clear “Get Started” page or onboarding flow, leaving new admins to figure out configurations on their own.

In contrast, Appsvio’s Issue Templates Agent has a higher marketplace rating of 3.8/4 and generally positive feedback. Built as a Cloud-first solution in 2022 as part of Atlassian Codegeist, its UI feels refreshingly modern and consistent with Jira Cloud standards. After installation, users immediately see a clear “Get Started” link and a dedicated onboarding page that helps admins set up templates quickly.

Security and Privacy

Legal compliance and security posture are non-negotiable requirements in cloud management. The fundamental differences in technical foundation and contract terms between these two apps create distinct levels of risk. These must be evaluated, as they directly affect your procurement process and security audits.

Deviniti uses a custom EULA. That means your legal and procurement teams have to review and negotiate their own terms instead of relying on Atlassian’s well-understood standard agreements. This can slow down procurement and complicate internal approvals.

According to their privacy policy, end-user data may be stored indefinitely even after the app is uninstalled, which can be a concern for teams with strict retention rules. There is no dedicated Data Processing Agreement (DPA) offered to customers, which makes compliance conversations harder.

Technically, the app is a Connect app partially migrated to Forge (around 42% at the time of this analysis)). That hybrid approach increases complexity: you are effectively running two architectures under one product. Data residency is limited to Europe and the US, which might not be enough for global organizations.

Appsvio uses Atlassian’s Standard Agreement and Apps Agreement. For most customers, this is a major advantage: legal teams already know these documents, procurement is simpler, and risk is easier to evaluate.

Appsvio provides a Data Processing Agreement (DPA) for customers, giving legal and security teams a clear, contractually backed framework for handling personal data.

From a technical standpoint, the app is 100% Forge, which means it inherits Atlassian’s security model and infrastructure. Data residency is handled directly by Atlassian in up to 12 regions, giving global companies more flexibility and control.

On top of Cloud Fortified, the app also carries the “Runs on Atlassian” badge, reinforcing that it operates fully in Atlassian’s secure environment. Crucially, Appsvio is also available on Atlassian Government Cloud, providing a ready-to-use option for regulated customers.

Main Features

Both apps deliver issue templating capabilities, but the journey differs.

Deviniti’s configuration requires a multi-step setup with template repositories, extensive settings, and complex screens. Even experienced admins may find the interface unintuitive for basic templating tasks.

For something as basic as using a template during issue creation, you face a series of steps and toggles that make the experience feel heavy. Instead of supporting agents, the app demands constant attention from administrators.

With Appsvio’s, templates can be created immediately after installation. The app does not force an extensive configuration journey before you see value. You can define templates and start using them with minimal friction.

The app’s user flows are designed for any Jira user - from Software and DevOps to Sales, HR, and Marketing - featuring fast access, clear actions, and an interface that integrates naturally into existing Jira project workflows. The result is an app that works exactly like a Jira native feature.

This means faster rollout, less training, and fewer support tickets about “how to use the app”. For teams that cannot afford weeks of experimentation, that difference is significant.

Additional Features

Deviniti’s long history and broader feature footprint may benefit specific legacy use cases, but it also adds complexity that can burden administrators.

For many teams, this “feature weight” can feel like overhead rather than value. Every new capability is another switch that can be misconfigured, another area that requires documentation and internal training.

Appsvio’s approach is more focused and opinionated. The app concentrates on what service teams actually use day-to-day: creating, reusing, and managing templates in a way that keeps workflows clean. Instead of adding layers of complexity, Appsvio aims to stay lightweight and aligned with Jira’s native experience.

In practice, this means fewer surprises and more predictable behavior. When combined with Forge-native architecture, additional capabilities are delivered in a way that feels integrated rather than bolted on.

Pricing

Comparing standard Cloud user tier pricing (pricing as for 17th November 2025):

At every tier, Deviniti is significantly more expensive than Appsvio for the same user count. When you combine that with a lower marketplace rating and a heavier configuration model, the value equation is hard to justify. You are effectively paying more for a more complicated implementation.

Final Result

When you look across all key dimensions — general quality, security and privacy, main feature experience, additional features, and pricing — a clear pattern emerges:

• Deviniti’s Issue Templates feels older, heavier, and more expensive, with a custom EULA, lack of a DPA, hybrid architecture, and complex configuration.
• Appsvio’s Issue Templates Agent is Cloud-first, Forge-native, easier to deploy, and more budget-friendly. It uses standard legal frameworks, offers a DPA, and provides a cleaner user experience.

For modern Jira teams that value speed, security, and total cost of ownership, Appsvio is the clear winner over Deviniti for Issue Templates on Jira Cloud.