Best apps for Jira Service Management in 2026: The Ultimate Guide

Jira Service Management (JSM) has firmly established itself as a leader in the ITSM area. It quickly went from being ‘just a help desk’ to a powerhouse for high-velocity teams. And right now, it is even more powerful, as a part of the Atlassian Service Collection.

From a financial standpoint, the results speak for themselves. A Forrester Total Economic Impact™ study found that organizations realized a composite 275% ROI over three years after switching to JSM. With a sub‑six‑month payback period driven by app consolidation and faster resolution, this ROI is often the deciding factor for CIOs choosing JSM as an enterprise standard.

However, modern IT Service Management (ITSM) is complex. It involves everything from handling simple service requests to managing critical incidents and assets. While Atlassian apps are powerful out of the box, specific workflows often require that extra mile. This is where the best apps for Jira Service Management come into play.

As an Atlassian consultant or administrator, you can often see companies struggle with generic setups. The secret to a successful service desk lies in customization that benefits both sides of the coin: the service agents working on requests and the customers who need support as soon as possible.

To get the most out of JSM, we’ve paired the core ITSM processes with our top app recommendations. However, simply knowing which apps solve which problems is only half the battle. To ensure these tools actually scale with your team and meet enterprise requirements, you need a consistent way to vet them.

How to choose the right Marketplace app?

Before jumping into the list, it is crucial to understand what makes an app “the best.” When you are looking for an Atlassian Marketplace app, you should evaluate three core pillars:

• Reviews: What is the community saying? Real-world feedback is invaluable.
• Pricing: Does the cost align with the value it brings to your specific workflow?
• Security: Is the app Cloud Fortified? Does it comply with your organization’s security standards?

There is no universal list that fits every company’s needs. If you are shortlisting the best extensions for Jira Service Desk (JSM), start with the real workflow problems you face: incomplete intake, low self‑service, asset blind spots, high incident volume, or slow approvals. Then apply simple governance filters - reviews, security posture, and change management - before piloting in a sandbox.

Service Request Management: reduce back‑and‑forth and standardize the intake

Service request management is a repeatable procedure for handling a wide variety of customer service requests, such as access to applications, software enhancements, or hardware updates. This workstream benefits greatly from enabling customers with knowledge and automating recurring tasks.

Feature Bundle for Jira Service Management (Appsvio)

We often focus on agents, but the customer experience is equally vital. Feature Bundle is one of the best extensions for JSM because it empowers customers. It allows them to edit their requests after creation - perfect for when they realize they made a typo or need to add critical details.

Furthermore, it improves transparency. You can show customers their ticket journey (visual workflow steps) and present data from fields usually hidden from the request form, such as Assignee, Linked Issues, or even SLA metrics. Highly customizable banners can also reassure users, so they don’t need to worry about the progress of their tickets. This means agents can focus on resolving tickets rather than copying data into comments just to keep customers informed.

Issue Templates Agent for Jira (Appsvio)

Repetitive typing is the enemy of productivity. Issue Templates Agent standardizes the request intake. Teams can define rich templates with prefilled fields and multi‑level structures. Your customer doesn’t need to think too much about what data to provide, especially in the Description field. That way, customers and agents start with complete, consistent data, which shortens handling time and improves analytics downstream.

Refined Sites for JSM (Refined)

Your customer portal should not look like a spreadsheet. On the contrary, it should be visually appealing. Visiting the portal must be a unique experience, much like unpacking a new MacBook. Refined Sites allows you to brand your portal extensively, making it one of the top Jira Service Desk plugins for organizations that prioritize user experience (UX).

Booking | Resource Reservation for Jira and JSM (Apwide)

For teams managing physical resources - like loaner laptops, meeting rooms, or test devices - Booking is essential. It integrates a calendar directly into the service portal, allowing users to reserve items without back-and-forth emails.

Knowledge Management: turn Confluence into a polished help center

Knowledge management is the process of creating, sharing, and using company knowledge to improve service outcomes. The best approach combines great content with a site experience that’s easy to navigate and search.

Refined Sites for Confluence (Refined)

Just as with JSM, Confluence needs to be navigable. Refined Sites for Confluence transforms your knowledge base into a user-friendly site. When users can easily find answers, ticket volume drops. Teams like it for navigation, theming, and making knowledge discoverable, especially when paired with JSM portals built with Refined (mentioned above).

Scroll Sites for Confluence (K15t)

Another contender for the best plugins for JSD environments using Confluence is Scroll Sites. It offers powerful styling and structure options, allowing you to publish documentation that looks like a standalone website rather than a wiki.

These apps “finish the last mile”: they turn good knowledge into a great experience that reduces new requests and speeds self‑service. That aligns with JSM’s AI deflection and agent assist features, which shine when documentation is structured and easy to surface.

IT Asset Management (ITAM): right‑sized options beyond native Assets

IT asset management (ITAM) ensures a company’s assets are accounted for, deployed, maintained, and properly disposed of. It is the process of ensuring that valuable items, tangible or intangible, are being tracked and used correctly. While Assets are part of the Atlassian Service Collection, they might not be enough for everyone. Fortunately, there are many alternatives on the Atlassian Marketplace.

IT Assets, License (DevSamurai)

If you need a dedicated alternative, IT Assets (or similar tools like Asset Management for Jira or Snipe-IT for Jira) provides robust tracking capabilities. These tools are essential for Jira Service Management teams that need granular control over inventory without the complexity of enterprise-tier asset tools.

Shoppie (Caelor)

For a more e-commerce-like experience, Shoppie offers an Assets-integrated shop for JSM. It connects catalogs to JSM Assets for a storefront‑like experience that covers procurement, onboarding, and IT fulfillment workflows.

Incident Management: move fast, keep context, communicate at scale

Incident management is about restoring service quickly and learning from each event. JSM integrates alerting, on‑call, collaboration, and post‑incident workflows. Atlassian Statuspage remains a strong option for external comms during major incidents.

PagerDuty for Jira Cloud (PagerDuty)

While Atlassian offers the native Statuspage product, PagerDuty remains a standard for on-call management. Integrating it via the PagerDuty for Jira Cloud app ensures that when things break, the right people are notified instantly, bridging the gap between DevOps and ITSM.

Service Pack for Agents (Appsvio)

During a major incident, agents are often flooded with tickets about the same issue. Service Pack for Agents allows you to easily merge duplicate tickets (manually or with Rovo Agent’s help), keeping your queue clean and helping when volume spikes with duplicates and linked issues.

Crucially, comments between these merged tickets can be synced, so the service agent doesn’t miss any information. Agents can also respond to tickets connected with an incident in bulk, eliminating the need to visit every ticket separately.

Out of Office Automation for Jira (re:solution)

Incidents don’t respect holidays. Out of Office Automation for Jira routes work appropriately during absences, protecting SLAs across time zones. It ensures that if an assignee is unavailable, tickets are automatically reassigned or commented on. This simple JSM app prevents tickets from falling into a black hole when staff are away.

ITSM Language Translation for JSM (re:solution)

Global teams face language barriers during critical incidents. ITSM Language Translation allows agents and customers to communicate in their native languages, removing friction when speed is paramount. Your English‑speaking team can support users in many languages without copy‑pasting into external translators.

Problem Management: standardize root‑cause workflows

Problem management is about finding and managing root causes - not just patching incidents. The most effective habit is to turn root‑cause analyses into repeatable templates so teams capture the right context every time.

Effective problem management requires structured data gathering. This is where Issue Templates Agent for Jira shines once again. You can create repeatable templates specifically for problem tickets, ensuring that all Root Cause Analysis (RCA) data is included from the very beginning. Define problem analysis templates with structured sections (symptoms, scope, contributing factors, fix candidates), prefill fields, and apply them in one click. By standardizing how problems are documented, your teams get predictable content, faster reviews, and better searchable history for trend analysis. Also, they can solve them permanently rather than just applying band-aids.

Change Management: approve faster without losing control

Change management balances speed and safety. The cost of downtime can exceed $300,000 per hour for many enterprises, so approvals and risk insights need to be fast and auditable (Gartner: The Cost of Downtime). Two complementary approaches work well in JSM. First, use JSM’s native approvals in workflows with custom approver fields and audit history. Second, try an app from the Atlassian Marketplace.

Approval Path for Jira (Warsaw Dynamics)

If you need complex, multi‑stage approvals and visual trails (e.g., for regulated changes), this app fills that gap with customizable sequences and auditability. Whether parallel or sequential, with the Approval Path for Jira app you can ensure that the right stakeholders sign off before deployment, helping you avoid bottlenecks.

As with incidents and problems, the win is clarity. Connect change requests to service and asset context (native Assets or a lighter ITAM app), standardize forms with Issue Templates Agent where helpful, and make the approval UI intuitive so leaders can safely act from their phone.

Summary

• Best apps for Jira Service Management in 2026 focus on transparency, standardization, and AI‑assisted speed.
• The best add-ons for Jira Service Desk do their job quietly - eliminating problems you otherwise keep patching sprint after sprint. They make planning clearer and reporting more reflective of reality.
• Whether you are looking for great plugins for JSM to handle assets or best extensions for JSM to manage requests, the goal is always the same: solve specific pains without adding complexity.
• JSM is now part of Atlassian’s Service Collection, which boosts value at the same price point and includes Assets and Rovo agents - so Marketplace apps can be layered on top of a more capable base Atlassian Service Collection.
• The strongest outcomes come from pairing a user‑friendly portal and knowledge sites with standardized templates, right‑sized ITAM, and targeted incident/change utilities.

Ready to upgrade your Service Desk?

If you want practical help implementing these best add‑ons for Jira Service Desk, we’re happy to share patterns that work at enterprise scale.

• Explore our apps on the Atlassian Marketplace and start a 30‑day free trial
• Schedule a meeting with our team to map your requirements and select the right JSM apps for 2026

Strong service experiences come from small, consistent improvements. The add‑ons above are proven, low‑friction steps toward faster, clearer, and more reliable ITSM on JSM.