Privacy Policy

What information we collect about you

CUSTOMER INFORMATION

• Company
• Country 
• Region 

MAINTENANCE PERIOD

CUSTOMER BILLING CONTACT      

• Billing contact name                     
• Billing contact email                    
• Address
• City
• Phone
• Postcode

CUSTOMER TECHNICAL CONTACT

• Technical contact name
• Technical contact email
• Address
• City
• Phone
• Postcode 

LICENSE DETAILS                        

• Addon license ID                          
• Host license                                
• License ID                                  
• Addon key                                  
• Addon name  
• License type 
• Status 
• Hosting type 

PARTNER INFORMATION

• Partner name
• Partner type 
• Partner contact name
• Partner contact email

How we get information about you

We gather information regarding you through various means, which include your direct provision, use of our Services, and third-party sources, as explained in detail below, in accordance with our privacy policy.

Atlassian is the primary source of your data for us. Most of the data mentioned above we receive from Atlassian – when you start to use our Service or evaluate it.

Information provided by you 

We collect data about you when you input it into our Services or provide it to us in any other manner directly.

Information provided via our support channels

Our Services incorporate customer support, wherein you may opt to provide details about a Service-related problem you are encountering. Regardless of whether you identify yourself as a technical contact, initiate a support ticket, speak to one of our representatives directly, or engage with our support team in any other way, we will request contact information, a summary of the issue, and any other documentation, screenshots, or information that may aid in resolving the problem.

How do we use information about you

In accordance with Article 13(1)(d) in conjunction with Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (EU L No. 119, p. 1, as amended), the processing is necessary for the purposes of the legitimate interests pursued by Us (the data controller).

Depends in part on which Services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you.

For sustaining the operation of the Services

We use your data to ensure Services are working for you as intended and safely. 

For research and development purposes

We constantly seek ways to enhance the intelligence, speed, security, integration, and usefulness of our Services. To achieve this, we gather information and collective insights (including feedback) on how users utilize our Services to identify trends, usage patterns, activity, and areas for integration. We utilize this data to enhance our Services and create new products, features, and technologies that are beneficial to our users and the public. Furthermore, we use the data to troubleshoot and improve our Services.

To communicate with you regarding our Services

We use your contact information to send you communications through email that confirm your purchases, remind you of subscription expirations, respond to your comments, questions, and requests, provide customer support, and send you technical notices, updates, security alerts, and administrative messages. Additionally, we send you communications to help you become more proficient in using a specific Service as you onboard. These communications are considered part of the Services, and in most cases, you cannot opt out of them. If an opt-out option is available, you will find it within the communication itself or in your account settings.

Customer support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. 

For statistical and analytical needs

As for any business, it is also important for us to conduct analysis and statistics to assess the effectiveness of our activities. For some of these activities, we need information about you, e.g. to verify the number of users using a particular service and the number of support for particular functionalities. 

However, we do not conduct research on user behavior within the Service.

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above.  For example, we may publish testimonials or featured customer stories to promote the Services with your permission.    

Legal obligations 

We need to process your data to comply with a legal obligation – such as concerning taxation, accounting, or compliance with the decisions of public authorities or courts.

Other technical reasons

For technical reasons related to the way how Atlassian provides us with user information, we also need information about your e-mail address after you requested to be forgotten. This information is used for one purpose only, i.e., so that a new account is not created for you in our databases each time Atlassian transfers a new list of users. Such a list contains more information than your email address alone. By keeping your address in our database, we prevent more data about you from being processed. We do not use this email address in any other way.

What third party we use and what for and how we share information about you

Subprocessors 

• Amazon (Hosting infrastructure) – Data location: United States
• Atlassian (Forge hosting services; ticket management; source code repository) – Data location: United States
• Datadog, Inc. (Logs management) - Data location: United States
• Google, Identity and email accounts (Identity and email accounts) – Data location: Europe
• HubSpot (Marketing automation; website hosting) – Data location: United States 
• Salesforce (Hosting infrastructure) – Data location: United States
• Slack Technologies (Cloud-based Team Chat services) – Data location: United States

How we transfer information we collect internationally

Our Services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. For example, our website is hosted on servers in the U.S. 

Your information may be transferred and processed by third parties outside the country where you use our Services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information).

We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis such as the EU Standard Contractual Clauses, and/or Binding Corporate Rules. For specific information, please contact us via security@appsvio.com

How long we keep information

Most of the data about you we use are stored by Atlassian, and we use them as long as you use our Services and Atlassian services. 

However, if we use your data on the basis of your consent, we use them no longer than for the period of your consent. 

if the applicable laws provide for a mandatory retention period, we will retain the data for that period.

What rights do you have

You have the following rights in relation to your personal information: 

• The right to access, rectify or erase your personal information,
• The right to know how we process your personal information,
• The right to restrict our processing of your personal information, 
• The right to receive a copy of your personal information, 
• The right to transfer your personal information from us to another controller. 

In case you believe our data processing or our conduct does not comply with the GDPR regulations, you have the right to file a complaint with the supervisory authority.

If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. 

If we are using your information because we have a legitimate interest to do so, you have the right to object to that use, but in some cases, this may mean that you can no longer use our Services. If you wish to exercise any of your rights or have any questions about your rights, please contact us using the information provided in the Contact Us section. We will respond to your request as soon as possible.

How we secure the information we collect

We take appropriate technical and organizational measures to secure the personal information we store, using industry-standard methods. However, no security system is completely impenetrable, and due to the inherent risks of the internet, we cannot guarantee that the personal information transmitted through our Services, stored on our systems, or under our control is completely secure from unauthorized access or intrusion by others. 

If you use our Server or Data Center Services, you are responsible for securing storage and access to your personal information. Appsvio is not liable for any loss, corruption, or unauthorized access to your personal information. We strongly advise Server or Data Center users to implement SSL and restrict access to databases and other storage points used to enhance security.

What information we collect about you

Form - Join us

• First name, Last Name, Email, LinkedIn profile (non-obligatory)
• What do you want to do at Appsvio and why?

Form - Contact 

• Email and content of your request

We also collect information about your use of the website – see Cookies Policy.

How we get information about you

We collect data about you if you decide to fill out the form located on our website under the Contact or Join Us tab.

Note that we can obtain other content submitted by you on our websites, including those that are social networking or social media sites operated by us. For instance, you may provide content by giving feedback or participating in interactive features, surveys, contests, promotions, sweepstakes, activities, or events.

How do we use information about you

We use your information to verify your identity and to be able to respond to your support request or to consider your application for a position in our team.

This use of your data is based on our legitimate interests, which are communicating with customers and developing our team.

Data collected from social media or social networking sites are used to help develop our Services and websites – which are our legitimate interests as well.

What third party we use and what for

The data collected while filling out the form is stored by the sub-processor HubSpot, located in the United States. 

Storing and usage of data submitted by social networks are subject to the terms of use of the operator of such a site.

How we transfer information we collect internationally

Our Services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. For example, our website is hosted on servers in Germany. 

Your information may be transferred and processed by third parties outside the country where you use our Services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information).

We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis such as EU Standard Contractual Clauses, and/or Binding Corporate Rules.

How long we keep information

We process the data in HubSpot until you request that your data be deleted from our records, but no longer than for the time we need them for the goal they were collected.

However, we keep your email address longer than the duration of your use of our services (as we described above: how do we use information about you/other technical reasons). We need this address for as long as you use Atlassian's services. We will delete it if you request it by informing us that you are no longer using Atlassian's services.

What rights do you have

You have the following rights in relation to your personal information: 

• The right to access, rectify or erase your personal information,
• The right to know how we process your personal information,
• The right to restrict our processing of your personal information, 
• The right to receive a copy of your personal information,  
• The right to the erasure of personal data
• The right to object to the processing of personal data

If you believe our data processing or our conduct does not comply with the GDPR regulations, you have the right to file a complaint with the supervisory authority.

If you wish to exercise any of your rights or have any questions about your rights, please contact us using the information provided in the Contact Us section. We will respond to your request as soon as possible.